Patient Access Supervisor-Primary Care, Kingswood

Position Summary
The Patient Access Supervisor will provide leadership and oversight of daily patient access operations for the new Kingswood Clinic supporting both Primary Care and Specialty services. This role is responsible for ensuring efficient front-end operations patient registration scheduling workflows staff support and service excellence while promoting a positive patient and family experience. The supervisor will work collaboratively with clinical and operational leaders to support clinic readiness ongoing growth and operational success.

Essential Functions:

• Supervise and support Patient Access staff across Primary Care and Specialty services.
• Oversee patient registration scheduling check-in/check-out insurance verification and customer service processes.
• Monitor staffing coverage and workflow efficiency to ensure operational needs are met.
• Provide coaching training and performance management for Patient Access team members.
• Identify opportunities for process improvement and implement best practices to optimize patient access and experience.
• Partner with clinic leadership to support operational goals patient throughput and quality initiatives.
• Ensure compliance with organizational policies procedures and regulatory requirements.
• Assist with clinic opening activities onboarding and operational readiness planning for Kingswood.
• Experience leading patient access registration scheduling or ambulatory operations teams.
• Strong communication customer service and problem-solving skills.
• Knowledge of healthcare registration insurance verification and scheduling workflows.
• Ability to manage multiple priorities in a fast-paced ambulatory environment.

Job Requirements:

Associate degree

3-5 years of job related experience required.