Patient Access Scheduler (Specialty Access Center)

Why M Physicians

The Specialty Access Center (SAC) is an inbound fast-paced high-volume center with an average of 6000 calls per day. The SAC supports multiple Adult and Pediatric Specialties which include Cardiology Dermatology ENT Med-Surg Neuroscience Oncology Ophthalmology Primary Care Pulmonology Solid Organ Transplant Urology Womens Health and so many more! As the first point of contact the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to answers and/or advises questions or concerns

What you will need:

• HS Diploma/GED
• 1 Years Customer Service experience in healthcare or professional service industry
• Proven ability to listen effectively maintain HIPAA-compliant confidentiality and resolve patient complaints while demonstrating patience and professionalism
• Strong telephone management organization and prioritization skills

*This position requires a full month of uninterrupted training

Location: At this time this position will be working remote (MN residents only)

Hours: Monday - Friday 8:30am-5:00pm

Benefits: This is a benefit eligible position: Competitive wages Healthcare (including vision & dental) 401K parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience skills qualifications and other role-specific considerations. Our total compensation is designed to support your well-being career growth and work-life balance.

University of Minnesota Physicians (M Physicians) a non-profit organization headquartered in Minneapolis seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries excellent benefits and the opportunity for career development in the exciting field of health care to over 1200 physicians 300 advanced practice providers and 2200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.