Patient Access Representative2nd & 3rd shift-CPRH

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patients insurance plan. Interact in a customer focused and compassionate manner to ensure patients needs are met.

Registration and Data Integrity

Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy

Consistently schedules registers and obtains signatures in accordance with compliance regulations

Collect accurate complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance

Utilize tools such as real time eligibility responses on-line resources phone or fax to verify eligibility and ensure accuracy

Understand and communicate patient benefit information and follow collection guidelines

Understand and execute downtime procedures to ensure data integrity
Customer Service

Demonstrate UnityPoints FOCUS Values in all actions and interactions.

Consistently use AIDET and no point policy in all interactions

Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience

Answer telephone calls in a clear calm and professional manner; screen calls by urgency and route calls promptly accurately and professionally to appropriate team member or department

Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site
Financial Services/ Billing

Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues

Understand requirements for authorization and medical necessity

Use standardized tools to identify missed information and secure proper documentation

Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing

Utilize estimate tools within EPIC to accurately present financial liability

Professionally process the collection of financial liability and facilitate payment arrangements
Collaboration and Team Synergy

Support and contribute to department goals by attending department meetings and participating in performance improvement activities

Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites

Assist new hires in training processes

Demonstrate teamwork by working acting thinking and collaborating as a team while supporting team decisions

Maintain accountability for individual actions and encourage support teach mentor and resolve conflict in a healthy manner

Promote and celebrate team achievements

Certifications: Education: Work Experience:

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit