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Patient Access Representative
Job Location:
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
POSITION TITLE: Patient Access Representative
REPORTS TO: Patient Access Manager
CLASSIFICATION: Non-Exempt
CareSTL Health is seeking a Patient Access Representative. The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients employees and outside organizations while providing excellent customer service and attention to detail.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative (PAR) may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative (PAR) may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.
1. Answer incoming calls from multi line phone system and route them to the appropriate person or department.
2. Appropriately articulate organizational information including site locations hours of operations services and programs registration required documents etc.
3. Use of the department approved greeting and closing
4. Execute appropriate Emergency Codes thru the intercom paging system to facilitate emergency response activation
5. Appropriately scheduling the right patient with the right provider at the right location at the right time and confirming existing appointments repeating date time provider and site location.
OTHER DUTIES:
Ability to work with minimal direct supervision
Insurance Verification
Interprets scheduling template for Providers
Participates in patient conflict resolution and demonstrates empathy addressing patient concerns
Adapts to changes on short notice and assists patient or Provider requests
Comply with all organizational policies and procedures
Participate in ongoing general and job related training as required
Perform other skill related duties as assigned
JOB REQIDREMENTS AND QUALIFICATIONS:
Education:Must be a high school graduate or equivalent (GED)
Experience:
1-2 years in customer service
1-2 years managing high volume calls
Background working in a clinical environment is preferred but not required.
Knowledge Skills and Abilities:
1-2 years in customer service
1-2 years managing high volume calls
Background working in a clinical environment is preferred but not required
Additional Information:
- Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
- 11 paid holidays per year.
- Full benefits package.
- Public Service Loan Forgiveness.
*We believe that health care is right and not a privilege. AtCARESTL HEALTHwe are an equal opportunity employer healthcare center. All applicants will be considered for employment without attention to race color sex national origin religion veteran or disability status.*
Required Experience:
Unclear Seniority
About Company
Comprehensive health centers providing St. Louis City with high quality health care services, including pediatrics, women's health and dentistry.
