Patient Access Representative

Patient Access Representative

Marshalltown Hospital

Shift: Full-Time; 40 hours per week; Monday-Thursday 11:30pm-8:00am alternating weekend 5:30pm-2:00am alternating holidays 6:30pm-7:00am

Wereseeking a Patient Access Representative to support a smoothaccurate and welcoming experience for patients and visitors. This role plays a keypartin patient admission registration insurance verification and scheduling ensuring every interaction is efficient and compliant with financial and insurance requirements.

At UnityPoint Health you matter. Were proud to be recognized as a Top Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities no matter what life stage youre are just a few:

Expect paid time off parental leave 401K matching and an employee recognition program.
Dental health and vision insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Join our team of experts and make a difference with UnityPoint Health.

• Accurately collect analyze and record demographic insurance financial and clinical data in the system ensuring all required documentation is complete.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally; takeaccuratemessages.
• Educate patients on financial obligations includingpoint of service (POS)collections and estimates.
• Assistwith patientselfserviceregistration processes.
• Monitor and manage multiple work queues to ensuretimelyworkflow.
• Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate
• Schedulewalk in procedures and collaborate with central schedulingregardingother needs

Education:

• High School Diploma or equivalent.

Experience:

• At least two years of customer serviceorhealthcare related experienceis preferred.