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Patient Access Representative
Job Location:
Job Location:
Jasper, GA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary:
- Patient Access Representatives facilitate a welcoming and smooth entry process for patients accessing hospital services. They are responsible for creating patient encounters and ensuring accurate entry of demographic and financial data. The role includes insurance verification authorization for services and collection of patient payments including prior balances.
- Patient Access staff play a key role in the financial success of patient services and ensure compliance with Federal regulations JCAHO and Department of Health and Hospital standards. They communicate with patients families physicians nurses insurance companies and third-party payers.
- This position requires professionalism strong communication skills organizational ability dependability flexibility and teamwork.
Responsibilities:
General Expectations
- Meets expectations of OneCHRISTUS Competencies: Leader of Self Leader of Others or Leader of Leaders.
- Represents the Patient Access department in a professional and courteous manner at all times.
- Supports departmental performance targets and operational goals.
- Completes required training as needed and mandated.
- Maintains adherence to established standard processes and procedures.
- Participates in maintaining a clean organized and efficient workplace (5S principles HPWT).
- Works with High Performance Work Teams (HPWT) to support workflow efficiency.
- Assists in disaster situations (internal or external) when required.
- Supports flexible scheduling needs including reassignment and shift changes.
- Performs other duties as assigned.
Patient Registration & Data Management
- Accurately inputs all required data elements for scheduling and registration.
- Includes patient demographic financial guarantor information and relevant encounter notes.
- Ensures data accuracy and completeness for all accounts.
Insurance & Financial Duties
- Verifies insurance eligibility.
- Obtains necessary authorizations for services.
- Calculates and collects estimated patient responsibility based on benefits contracts and prior balances.
- Performs financial assessments for assistance program eligibility.
Patient Communication & Documentation
- Communicates purpose of hospital documents clearly to patients/legal guardians.
- Obtains required signatures on all necessary forms.
- Communicates effectively with patients families medical staff insurance companies and third-party payers.
Compliance & Confidentiality
- Ensures compliance with all hospital policies federal/state regulations and accrediting bodies.
- Protects patient confidentiality at all times.
- Does not disclose or solicit confidential information outside job requirements.
Patient-Centered Care
- Demonstrates competency in serving diverse patient populations.
- Adapts services to meet physical psychosocial cultural age-specific and developmental needs.
Teamwork & Workflow Support
- Coordinates and assists in managing workflow during fluctuating patient volumes.
- Provides feedback regarding issues problems and improvement opportunities (IPOs).
- Supports team communication and identifies educational or mediation needs.
Job Requirements:
Education:
- High School Diploma or equivalent (preferred)
Experience:
- 13 years of related experience (preferred)
Required Experience:
Unclear Seniority
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