Patient Access Representative

Shift: Friday; 11:00 PM - 7:00 AM & Saturday/Sunday; 7:00 PM - 7:00 AM

Step into a role where youre the first friendly face and guiding hand in a patients journey! A s a Patient Access Representative youll keep things running smoothly by handling admissions registrations insurance verification and scheduling with precision and care. Youll be the go-to person for answering questions helping patients find their way and making what can feel overwhelming a whole lot easier. Behind the scenes youll also support key administrative tasks while ensuring everything stays compliant with financial and insurance processes - keeping both patients and the organization on track.

Ready to make a difference from the very first hello Apply today and be the reason someones day starts off right!

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Accurately and thoroughly collects analyzes and records demographic insurance/financial and clinical data in computer system
• Ensures information source is appropriate and all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.