Patient Access Representative

Performs patient registration and admitting functions across assigned hospital access areas which may include Emergency Department main registration admitting and other patient access points. Gathers verifies and updates demographic insurance and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration scheduling documentation and inquiry processes and identifies discrepancies or issues escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care organizational mission and core values while maintaining compliance with organizational policies privacy standards and regulatory requirements.

• Perform patient registration functions across assigned access points ensuring accurate demographic information insurance eligibility and benefits verification and complete confidential documentation within the electronic health record.
• Accurately scan index and manage patient documentation to support registration billing and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts including estimates and patient liabilities and collect payments at the time of service as appropriate.
• Schedule confirm and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration insurance and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels including answering inquiries routing calls and documenting interactions per standard procedures.

Required

• High School Graduate upon hire or
• High School GED upon hire

Preferred

• 1 year of customer service experience

Welcome to Flaget Memorial Hospital a 52-bed facility located in Bardstown Kentucky. Founded in 1951 by the Sisters of Charity of Nazareth Flaget Memorial Hospital is recognized as a 2023 Best Place to Work in Kentucky.

CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 team members and 25000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.