Patient Access Rep ED Mid-Shift

Position Purpose:

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity payer pre-certifications & referrals. Provides general information to hospital users patients families & physician offices.

What you will Do:

• Responsible for validating/obtaining and entering demographic clinical financial and insurance information into the patient accounting system by interviewing the patient family member and/or guarantor.

• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients Outpatients Ambulatory Surgery Emergency Department Diagnostic Outpatients Labor & Delivery Newborn Lab Specimens etc).

• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities including co-payments co-insurances deductibles deposits and outstanding balances at the point of the collection of funds documents payments/actions in the patient accounting system and provides the patient with a payment receipt.

• Obtains signed physician orders for all tests and procedures from physicians/offices.

• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards insurance cards consent to treatment assignment of benefits release of information waivers etc.). May audit & record the patients valuables securing appropriate authorizations if needed.

Hours/Schedule:

• Mid-shift position in ED Tues/Wed/Thur 1030am - 11pm

Minimum Qualifications:

Education:

• High school diploma or equivalent.
  HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Experience:

• Minimum one (1) year customer service experience. Patient Access experience preferred.

Special Skills and Competencies:

• Annual assessment of competency is completed every year.

• Must be able to read write and/or speak English.

• Computer/PC experience/skills are required.

• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.

• Knowledge of medical terminology desired.

• Excellent communication skills verbal & written interpersonal skills are necessary in dealing with internal and external customers including the ability to interpret customer requirements recommend and take action to satisfy the customers needs. Accuracy attentiveness to detail and time management skills required.

Position Highlights and Benefits:

• Education Assistance offered

• Effective Day 1 Benefit Package(Medical Dental Vision and more)for positions 20 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed regional referral teaching hospital in Mason City Iowa. MercyOne New Hampton Medical Center is an 11 bed rural access hospital in New Hampton Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260000.

With more than 3000 colleagues and a medical staff of almost 500 physicians and allied health professionals MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group North Iowa is part of Iowas largest multispecialty clinic north Iowa our clinics are made up of more than 25 primary care pediatric internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.