Patient Access Quality Coordinator
Job Location:
Little Rock, AR - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
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Institution Name:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
Departments Website:
Summary of Job Duties:
This position will require some travel and the ability to drive for UAMS.
Qualifications:
Bachelors degree in Healthcare Adult Education Educational Leadership Communications Healthcare Administration or related field
Plus 5 years experience in training teaching or business coaching; QA billing registration authorizations or schedule.
Or
Equivalent combination of education and experience
Preferred Qualifications:
Two (2) years of experience working with EPIC Cadence in a large hospital Access Center environment or healthcare delivery system
Two (2) years of experience with medical terminology Epic systems or Patient Access training
Licenses certificates or registration:
CHAA or CHAM certification.
Special knowledge abilities and skills:
Formal classroom teaching experience
Proven success in developing curricula and training resources
Knowledge of regulatory policies and procedures concerning billing and collections
Quality Review experience
Excellent oral and written communication skills deadlines
Highly developed critical thinking problem-solving and decision-making skills
Demonstrated aptitude for quantitative analysis and attention to detail
Ability to simplify and communicate concepts to a variety of individuals
Ability to account for individual needs/learning styles when educating staff
Ability to engage and motivate staff members at all levels
Ability to develop curriculum instructor guides and training materials
Additional Information:
Proactively anticipates mitigates and/or resolves workflow issues.
Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users leadership and Epic trainers.
Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Reviews monitors and documents staff performance by assessing competencies through quality audits
Regularly review pre-registration and registrations for completion and accuracy.
Documents performance deficiencies and makes training recommendations based on audit results
Provides detailed quality performance reports to the Quality Assurance and Access Leadership team highlighting strengths areas of concern and recommendations for corrective action.
Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services.
Ensures accurate documentation of audit results feedback and follow-up actions in designated databases or systems.
Perform other duties as needed.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
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Occasional Physical Activity:
Benefits Eligible:
Required Experience:
IC
About Company
UACCB is a two-year, accredited Arkansas community college with on-campus and online classes offering a variety of degrees and technical certificates.
