Patient Access Manager

Harris Regional Hospital is seeking an experienced Patient Access Manager to lead registration admissions and front-end patient access operations for our growing hospital in beautiful Sylva North Carolina.

This is an opportunity for a hands-on healthcare leader to make a meaningful impact on both the patient experience and operational performance. Youll lead a team of Patient Access professionals partner with hospital leadership and drive initiatives that improve patient flow registration accuracy service excellence and revenue cycle performance.

If you thrive in a fast-paced hospital environment enjoy developing high-performing teams and are passionate about delivering exceptional patient experiences wed love to hear from you.

At Harris Regional Hospital Patient Access is more than registration. It is the first and one of the most critical interactions in a patients healthcare journey.

As our Patient Access Manager you will:

Lead a highly visible operational department

Influence patient satisfaction and financial performance

Partner with hospital and system leadership

Drive process improvement initiatives and operational excellence

Develop and mentor future leaders within your team

Make a measurable impact on the patient experience every day

• Lead day-to-day Patient Access operations including registration admissions and patient intake processes
• Ensure efficient patient flow while maintaining excellent customer service standards
• Monitor department productivity quality and performance metrics
• Identify opportunities to improve workflows efficiency and patient access outcomes

• Recruit coach develop and inspire a high-performing Patient Access team
• Provide leadership and support to Supervisors Coordinators and front-line team members
• Conduct performance management coaching and employee development activities
• Foster a culture of accountability service excellence and continuous improvement

• Ensure accurate patient registration and demographic capture
• Support front-end revenue cycle performance through process optimization and quality monitoring
• Develop and maintain department policies and procedures
• Ensure compliance with hospital regulatory and payer requirements

• Collaborate with clinical operational and revenue cycle leaders across the organization
• Participate in hospital committees and cross-functional initiatives
• Lead projects that improve operational performance and patient experience

The ideal candidate will be someone who can:

• Build and maintain a highly engaged team culture
• Improve registration accuracy and operational efficiency
• Drive accountability through metrics and performance management
• Deliver exceptional service to patients families providers and staff
• Partner effectively across departments to solve challenges and improve outcomes

• 5 years of healthcare operations experience
• 3 years of leadership experience in a hospital or healthcare setting
• Experience leading Patient Access Registration Admissions Financial Clearance or related Revenue Cycle teams
• Strong understanding of patient registration workflows and healthcare operations
• Demonstrated success leading teams and driving operational improvements
• Excellent communication organizational and leadership skills

• Bachelors Degree
• Experience in acute care hospital environments
• Knowledge of revenue cycle processes and performance metrics
• Experience implementing workflow improvement initiatives

Equivalent combinations of education and experience will be considered.

• On-site leadership role based in Sylva North Carolina
• Dynamic and collaborative hospital environment
• Opportunity to work closely with hospital leadership and operational teams

Nestled in the Blue Ridge Mountains Sylva offers a unique combination of small-town charm outdoor adventure and exceptional quality of life. Enjoy hiking fishing mountain views a vibrant downtown community and easy access to Asheville and Western North Carolinas most scenic destinations.

If youre a Patient Access leader looking for an opportunity to grow your career develop great teams and make a lasting impact within a community hospital setting we encourage you to apply.

Join Harris Regional Hospital and help shape the patient experience from the very first interaction.

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

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