Patient Access Liaison

Were looking for a Patient Access Liaison (PAL) Active who wants their work to mean something someone who brings empathy precision and followthrough to protecting patients ongoing access to care.

Compensation: Up to $29.00 per hour based on experience
Location: Onsite in Overland Park KS
Schedule: MondayFriday 8:30 AM5:00 PM CST or EST

The PAL Active plays a critical role in ensuring patients do not experience interruptions in therapy due to insurance or benefit changes. By proactively monitoring eligibility and authorization status this role helps remove barriers before they impact patient care.

In this role your work will:

• Help patients remain on therapy without delays or disruption
• Provide clarity and reassurance during insurance or coverage changes
• Support care teams through accurate documentation and proactive communication

Every followup helps safeguard a patients ability to continue treatment with confidence.

In this role you will:

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Review CareTend queues and ensure all authorizations are current and on file before service delivery
• Identify coverage changes and work directly with patients sales teams and physicians to obtain updated insurance or clinical documentation
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
• Serve as the primary point of contact for patients providers and field partners answering benefits and authorization questions as they arise
• Collaborate closely with reimbursement nurse coordination pharmacy operations and data entry teams to keep cases moving forward
• Communicate potential delays proactively to downstream teams
• Document all patient provider and internal communications accurately in systems of record
• Track referral status volume and workload metrics to organize daily activities and meet service goals
• Support PALPending duties as needed to ensure intake coverage and continuity

You may be a great fit if you bring:

• 13 years of experience supporting patient referrals prescription services or reimbursement in infusion or specialty therapies
• Experience delivering highquality customer service to patients and healthcare providers
• Familiarity with electronic health records or pharmacy patient management systems
• Proficiency in medical or pharmacy terminology
• Strong organizational skills and comfort managing multiple priorities in a fastpaced environment
• Moderate proficiency in Microsoft Office (Word Excel PowerPoint)
• High school diploma or equivalent (Bachelors degree preferred)
• Willingness to travel up to 5% as needed

• Experience supporting prescribers patients and field teams in infusion or specialty therapy environments
• General understanding of insurance benefits payer requirements and verification processes
• Familiarity with infusion therapy workflows and patient needs

At LUX Infusion we believe care deserves more light more warmth more clarity and more connection.

Here youll find:

• Purposedriven work with direct patient impact
• A patientfirst collaborative intake environment
• Close partnership with clinical reimbursement and pharmacy teams
• Opportunities to grow your expertise while supporting meaningful care journeys

Come help protect patient access to infusion care and see whats possible when care comes first.

Pay Range/Rate

$23 - $29 USD

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.