Patient Access Liaison KRYSTEXXA Macon, GA Rare Disease

Territory Covers: Macon Peachtree City Savannah

HOW MIGHT YOU DEFY IMAGINATION

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Lets do this. Lets change the this vital role you will provide logistical non-medical educational assistance to patients and caregivers as well as office and site of care staff including physicians nurses office managers and executives. The PAL works in a highly visible strong team environment to provide exceptional customer service on all levels. Specifically listen to patients interpreting their specific needs and providing friendly professional and well-informed answers to their non-medical logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams including Market Access Medical Affairs Advocacy Marketing and Site of Care to facilitate and improve patient access to insurance medications financial support resources and more.

Key Responsibilities

• Secure written or electronic HIPAA consent to Amgen By Your Side for patients in the assigned geography
• Develop relationships with patients and caregivers by engaging via phone text email virtual or in person connections
• Assess individual needs of the patient and develop an appropriate education and resource plan of action considering the patients family and team of healthcare providers to empower the patient to become their own advocate
• Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
• Provide information on co-pay assistance programs national foundations and free drug programs by sharing information to patients as appropriate and needed
• Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies common prior authorization requirements and coding and billings requirements
• Provide access and reimbursement education based on the enrolled patients KRYSTEXXA benefits to physician offices and sites of care
• Educate the physician office and/or SOC on KRYSTEXXA coverage based on the patients benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
• Investigate access challenges pre and post-infusion
• Partner with Safety and PV and report AEs and product complaints through medical information.
• Work closely with the Amgen cross functional team including Case Managers the Site of Care team market access matrix partners and external vendors
• Adhere to professional standards compliance guidance policies and procedures federal state and local requirements

Win

What we expect of you

Basic Qualifications- Level 5

Doctorate degree

OR

Masters degree and2years of patient services and/or access and reimbursement experience

OR

Bachelors degree and4years of patient services and/or access and reimbursement experience

OR

Associates degree and8yearsof patient services and/or access and reimbursement experience

OR

High school diploma / GED and 10years ofpatient services and/or access and reimbursement experience

Basic Qualifications - Level 6

Doctorate degree and 2 years of patient services and/or access and reimbursement experience

OR

Masters degree and 4 years of patient services and/or access and reimbursement experience

OR

Bachelors degree and 6 years of patient services and/or access and reimbursement experience

Preferred Qualifications

• Experience supportingbuy-and-bill or infused pharmaceutical therapies

• Rare disease or orphan drug experience

• Clinical background such as nursing or allied health

• Understanding of reimbursement processes including prior authorization appeals and denied claims management

• Knowledge of HIPAA guidelines and FDA regulatory requirements

• Familiarity with internal and OIG compliance guidelines

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to manage complex patient situations and resolve access barriers

• Experience working in cross-functional field teams

• Proficiencyin Microsoft Office CRMAIand relevant systems

• Access and reimbursement knowledge

• Prior authorization processes

• Healthcare reimbursement systems

• Coding and billing awareness

• Patient support program knowledge

• Compliance and privacy requirements

• Learning agility

• Decision quality

• Stakeholder engagement

• Ability to respond rapidly to urgent access needs to preventtreatment delays or lapses

• Ability tooperateeffectively inmatrix field environments

• Travel up to50% including occasional overnight and weekend commitments

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

The annual base salary range is from $158394 -$193988 for Level 5 $164276 - $ 222256 for Level 6. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

Amgens application deadline is August 3 2026; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range