Patient Access Liaison II

Title - Patient Access Liaison II

Duration - 13 weeks with possible extensions

Shift - Working staggered shifts between 7:00 AM 7:00 PM: Possible weekends and overtime: Overtime is optional not mandatory

Location - Remote role but candidate needs to be local for Los Angeles CA 90033

Pay - 21.99/h

Parking - No cost

Description:

• Serves as primary point of contact for access to client academic medical centers and client Health Sciences Campus.
• Answers screens and directs incoming and outgoing telephone calls electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text voice and email systems.
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments registers patients including verifying insurance coverage to advise patient of any estimated financial responsibility.
• The Patient Access Liaison II will also perform data entry ensure data integrity and reconcile as needed.

Must Haves:

• Please note that simply adding Call Center Environment to the job title or as a skill on the resume does not count as actual experience.
• We need job seekers who TRUTLY have hands-on call center experience.
• High School Diploma
• Minimum two (2) years of experience working in a CALL CENTER customer service and Healthcare department/ environment.
• Demonstrated interpersonal skills.
• Ability to multitask.
• Excellent verbal and written communication skills.

Preferred:

• Vocational certificates in healthcare preferred: appoint scheduling registration insurance verification medical assistant.
• Associate or bachelor s degree in healthcare business or operations field strongly preferred.