Patient Access Liaison 1 Per Diem
Job Location:
Carmel, IN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
PER DIEM: Eve/Night 3:00pm-11:30am - 1 weekend per month & 1 additional shift per month. 2 holidays per year.
Northwellis the largest not-for-profit health system in the Northeast serving residents of New York and Connecticut with 28 hospitals more than 1000 outpatient facilities 22000 nurses and over 20000 physicians. Northwell cares for more than three million people annually in the New York metro area including Long Island the Hudson Valley Connecticut and beyond thanks to philanthropic support from our communities. Northwell is New York States largest private employer with over 104000 employees including members ofNorthwell Health Physician Partners who are working to change health care for the better.
Summary:
Responsibilities:
1. Responsible for greeting patients and / or physicians staff co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling contributes to reduction of abandoned call rate length of calls and average speed answered through use of best practices and workflow improvements.
3. Performs accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services from patients directly or physicians offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
7. Provides estimates for services when appropriate communicates and actively solicits patient liability.
8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding procedural protocols and the charge description master.
9. Employee responsible to obtain signatures for all required organization state and federal consents and / or notifications.
10. Responsible for remaining compliant current and knowledgeable with Department Policies and Procedures.
11. Fulfills all compliance responsibilities related to the position including HIPAA EMTALA and Patient Bill of Rights.
12. Performs other duties as assigned.
Education Skills Experience:
- HS Diploma or equivalent required.
- Minimum Experience of 1 year preferred in a job-related experience.
- BasicMSWord&.
- Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Working Conditions:
- Manual: significant manual skills/motor coord & finger dexterity
- Occupational: Some occupational risk
- Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
- Physical Environment: Some exposure to dirt odors noise human waste etc.
Company: Putnam Hospital Center
Org Unit: 1025
Department: Patient Access
Exempt: No
Flat Rate: $20.98 Hourly
About Company
Our hospitals, medical practice and care centers are located throughout New York’s Hudson Valley and Western Connecticut. At every location, you’ll find excellent convenient care, a personalized approach, a connected team, and access to our network of doctors. Find care now.
