Patient Access Liaison 1 Full Time

Full-Time: Five 8-hour shifts a week of 3:30pm-12:00am including every other weekend.

Summary:

Facilitates patient flow through the system from scheduling through registration and service so that patients have a one touch registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions and insurance eligibility verification. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Provides estimates for services when appropriate. Receives and processes patient financial liability payments.

Responsibilities:

1. Criteria A: Responsible for greeting patients promptly and in a friendly manner. Checks patients into the system and provides direction based on appointment location financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. Criteria B: Responds to telephone calls according to established customer service standards. Provides requested information to callers. Criteria C: Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification. Criteria D: Accurately establishes and schedules appointments for services from patients directly or physicians offices following the designated protocols of the scheduling systems (Soarian Scheduling Soarian Financials Cerner Athena etc.).
2. Criteria A: Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. Criteria B: Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet contacting the payor to obtain billing information and authorization and scripts for service when appropriate. Criteria C: Enters testing orders in the appropriate system when necessary. Criteria D: May initiate contact to patients to obtain additional information or confirm scheduled appointments.
3. Criteria A: Provides estimates for services when appropriate. Requires an understanding of coding procedural protocols and the charge description master. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned.
4. Performs other duties as assigned.
5. Fulfills all compliance responsibilities related to the position.