Employment Type:

Shift:

Description:

Purpose
Provides oversight & support of the workflow & functions in accordance with level of experience education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions
Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions. Work Focus: Coordinates operational technical & / or clerical support services that enhance or improve coordination preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members including new employee orientation. Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities develop solutions & lead the team through resolution. Communication: Employs effective & respectful written verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals standards program expectations service performance & how the work serves Trinity Health objectives; Proactively recognizes addresses & / or escalates organizational operational & / or team conflicts. Environment: Performs work in a caring collaborative & safe manner that complies with regulatory standards. Maintains a safe functional & organized workspace environment. Stewards productive use of resources (e.g. people financial equipment supplies materials) to achieve assigned commitments experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.
Trinity Health Job Description
Coordinator PA & PreService
Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance &
/ or guidance when needed.
Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity &
Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure
adherence in a manner that reflects honest ethical & professional behavior & safe work practices.
Functional Role (not inclusive of titles or advancement career progression)
Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access
areas & activities including but not limited to registration scheduling financial clearance & emergency
department.
Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration
Representatives to expedite customer service patient safety & patient throughput.
Assists in the development of policies & procedures for patient information wayfinding office management
patient registration financial screening point of service collections patient check-in processes & patient
placement.
Leads & coordinates the onsite orientation of new colleagues is an active participant in the ongoing education of
colleagues & makes recommendations to management regarding performance evaluations.
Minimum Qualifications
High school graduate or equivalent / GED
Minimum of three (3) years experience with competency in patient access pre-service & / or registration
experience.
Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.
Additional Qualifications (nice to have)
Previous Leadership Experience
Knowledge of federal or state government agencies including but not limited to Medicare Medicaid VA or Charity
Care programs or patient management & healthcare accounts receivable within the revenue cycle.
Physical & Mental Requirements & Working Conditions
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight touch sound & / or
smell. Occasional
Exposure to fumes odors dusts mists & gases biohazards / hazards (mechanical electrical burns
chemicals radiation sharp objects etc.). Occasional
Exposure to or subject to noise infectious waste diseases & conditions. Occasional
Exposure to interruptions shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion understand & relate to complex ideas / concepts remember
multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal
communications (in-person & / or over the phone / computer / device / equipment assigned) with some
background noise. Continuous
Perform manual dexterity activities & / or grasping / handling. Frequent
Ability to climb kneel crouch & / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
Comply with Trinity Healths Code of Conduct policies procedures & guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Coordinator PA & PreService
Lift a maximum of 30 pounds unassisted. Occasional
Use upper & lower extremities engage in bending / stooping / reaching & pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g. patient homes) or travel to worksites that may have variable internal & external
environmental conditions. Occasional
Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating
patients). Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Work outdoors with variable external environmental conditions. Occasional

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.