Patient Access Associate Lead Monday-Friday 1030AM-7PM

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer serviceWe are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. At R1 youll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

ThePatient Access Team Lead Inpatient Verificationis responsible for overseeing daily workflow supporting front-end registration and verification processes monitoring staff productivity and ensuring compliance with operational financial and documentation standards. This role provides real-time guidance to associates helps resolve workflow barriers and promotes accurate timely and patient-centered service delivery.

Location: 1500 Red River St Austin TX 78701

Shift: Full Time: Monday-Friday 10:30AM-7PM

Responsibilities:

• Review daily and monthly productivity metrics.
• Monitor associate performance to ensure the minimum expectation of6 patients per houris met.
• Track collection performance regularly to remain on pace for the monthly goal
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality professionalism accountability and consistent follow-through.

Qualifications

• Experience inPatient Access registration insurance verification or hospital admitting operations
• Working knowledge of inpatient verification workflows documentation standards and front-end revenue cycle processes
• Strong organizational problem-solving and time management skills
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment
• Strong verbal and written communication skills
• Ability to coach staff reinforce expectations and support operational compliance
• Experience with systems such asEntri Compass EMPI or similar patient access applications preferred

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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