Patient Access Associate 3 Bilingual EnglishSpanish

The Inova Juniper Program is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift MondayFriday office hours 8:00am-5:00pm. Fairfax clinic; required to work occasionally at clinics in Mt Vernon Herndon Manassas

The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical dental and vision coverage and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5250 per year in education assistance and up to $10000 for student loans.
• Mental Health Support:offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.
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  Minimum Qualifications:
• Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
• Education - High School diploma or equivalent.

Preferred Qualifications

• 2 years of patient registration or patient scheduling exp.
• Bilingual Spanish-English