Patient Access Assoc I, Customer Service (Overnight)

Patient AccessCustomer ServiceRepresentativeEmergency Department

On-Site Rutherfordton NC Rutherford Regional Hospital
Schedule: Wed 6pm-12am Sunday-Tuesday 6 pm6 am

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer service

Join R1 as aPatient Access Representativewhereyoullbe thefirst point of contact for patients ensuring they receivefast compassionate andaccurateaccess to care.

This is more than registration itsafrontline healthcare customer service rolewhere you directlyimpactpatient experience hospital operations and revenue cycle success.

WhatYoullDo:

• Provideexceptional customer serviceto patients and families during check-in

• Provide fast andaccuratepatient registrationin a high-volume environment

• Supporttimelyaccess to careby minimizing delays in registration

• Maintaindata accuracy and compliancefor billing and legal standards

• Verify and enterinsurance information demographics and medical data collectco-paysand provide cost estimates when applicable

• Collaboratewith nurses physicians and care teams to ensure smooth patient flow

WhatWereLooking For:

• Exceptionalcustomer serviceexperiencecommunicationand interpersonal skills

• Strong composureand professionalisminafast-paced environment

• Ability tomultitask and prioritize quicklywithhigh attention to detail

• Comfortablewith shifting priorities based on patient needs

• Experience withpatient access medical registration insurance verification or front deskis a plus

WhatYoullGain:

• Experience inhealthcare administration & patient access

• Exposure torevenue cycle insurance processes and hospital operations

• Opportunityfor growth within R1

• A team environment focused oninnovation collaboration and patient experience

• Meaningful work supporting patients during urgent and emotional moments