PAT FIN SRV REP-CUST RECEPTION

Duties:

Job Summary: -Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department while maintaining appropriate call times. -Sorting and distributing mail. -Scanning correspondence. -Other duties as assigned. -Courteously answers all incoming patient and other phone calls to the Patient Financial Services Department. -Promptly and effectively resolves general patient inquiries and requests. -Courteously and accurately transfers calls to the appropriate staff members while maintaining adequate talk time aux on time and a low prescribed number of dropped calls as directed by the manager or coordinator. -Distributes mail faxes reports and itemized bills to the appropriate staff members. -Picks up and delivers departmental mail to and from the Woodland Prime mailroom at least twice daily. -Responds to requests for discharge dates yearly payment account information and/or mails itemized bills to appropriate party. -Notes accounts of any and/or all appropriate activity by utilizing the Epic System. -Scan appropriate documents to OnBase for correspondence posting to Epic. -Accurately processes all credit card transactions including Outpatient Pharmacy copay assistance payments in payment processing system.

Skills:

Required Skills & Experience: -One year of experience billing for medical care/service. Preferred Skills & Experience: -Experience using Microsoft Word Excel. -Experience using computerized billing/collections systems in a hospital setting.

Education:

Required Education: -High School Diploma or equivalent. Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

Skills:

Required

• COMPUTERIZED BILLING SYSTEMS
• MEDICAL BILLING
• CUSTOMER SERVICE

Additional

• MICROSOFT WORD
• COLLECTIONS SYSTEMS
• ANSWERING PHONES
• HOSPITAL BILLING
• EPIC SYSTEM

Minimum Degree Required: