Passenger Service Ramp Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time we have developed to become a critical partner in the global aviation industry delivering time-criticallogisticsservices at over300 locations in 65 countries across 6 continents.

But at the heart of our business is our people.

Role Purpose

ThePassenger Service Ramp Agentis responsible forsupporting both passenger service and ramp operations to ensure safe efficient and on-timeaircrafthandling. This roleassistswith baggage handlingaircraftservicing passengerassistance and coordination of ground support activities whilemaintainingexcellent customer service and compliance with airport safety regulations.

What you will be doing

• Load and unload passenger baggage cargo andaircraftsupplies safely and efficiently

• Assistwithaircraftarrivals and departures includingmarshaling chocking and ground equipment setup

• Transport baggage and cargo between terminalsaircraft and designated airport locations

• Provide passengerassistance including wheelchair support gateassistance and customer service as needed

• Assistpassengers with boarding deplaning and connecting flight information whenrequired

• Operate ground support equipment such as belt loaders baggage carts tugs and tow equipment safely

• Ensure baggage is handled accurately and delivered to the correct flights

• Follow all airport safety procedures TSA regulations and company policies

• Conduct routine inspections of equipment and report maintenance or safety concerns promptly

• Communicate effectively with gate agents dispatchers supervisors and flight crews

• Respond quickly to operational changes flight delays and irregular operations

• Maintain professionalism and a customer-focused attitude in all interactions

• Perform other duties as requested

Safety Security Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and othersin accordance withprovided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff all areas of our business there is a potential risk to the healthsafetyand welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED

• Must be 18 years of age or older

• Valid drivers license may berequired

• Ability to work in a physically demanding and fast-paced environment

• Strong communicationand teamwork skills

• Ability to work flexible schedules including nights weekends holidays and overtime

• Ability to work outdoors in varying weather conditions

• Reliable attendance and punctuality

• Must have reliable telephone and transportation

• Previousairport ramp customer service warehouse orlogisticsexperience

• Airport ramp gate areas and terminal operations environment

• Exposure toaircraftnoise weather conditions and moving ground equipment

• Fast-paced environment with strict operational deadlines

• Frequent interaction with passengers and airline personnel

• Ability to lift push and pull up to 70 pounds regularly

• Ability to stand walk bend kneel and reach for extended periods

• Ability to work outdoors in all weather conditions

• Ability to safelyoperateground support equipment and move throughout active ramp areas

• Must be able to take verbally direct in English

• Must be able to read writeunderstandand carry out instructions in English

• Must pass pre-employment and random drug tests

• Must pass a pre-employment background check

• Must meet necessary requirements to obtain a security sensitive identification badge

• Must be in proper uniform or business attire as directed by company officials

• Identification badges must always be visible

• Adhere to company policies and procedures andparticipatein achievement of company objectives

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you If so please click apply now!

Required Experience:

Unclear Seniority