Passenger Service Account Manager

Lead the Experience. Own the Operation. Elevate the Journey.

If youre a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences this is your runway moment.

Were looking for a Passenger Service Account Manager who brings passion precision and presence to airport operations someone ready to lead teams partner with airline clients and deliver world-class service where it matters most: at the gate.

Where: Los Angeles International Airport

Hours: Monday to Friday 9am - 5pm- flexibility required

Pay: $78000-$85000 Annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicants education experience skills abilities geographic location and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABMs benefits visit Recruiting Flyer - Staff & Mgmt

As a Passenger Service Account Manager youll be at the heart of airport operations: driving performance inspiring teams and ensuring every passenger interaction reflects excellence.

Be the primary relationship owner for assigned airline partners

Lead end-to-end passenger service operations including check-in boarding gate activities VIP handling and IRROPs

Set the tone for exceptional customer service safety and operational excellence

Inspire coach and develop supervisors and frontline teams to perform at their best

Analyze performance metrics identify trends and implement continuous improvements

Own staffing scheduling payroll accuracy and budget accountability

Act decisively during irregular operationssolving problems before they escalate

Partner cross-functionally with HR Training Safety and Finance

Deliver clear confident performance updates to senior leadership and airline stakeholders

Why This Role Stands Out

A visible leadership role with real operational and client impact

Opportunity to work directly with airline partners at a major airport

Competitive compensation and comprehensive benefits

Clear pathways for growth within a global service-focused organization

A team-driven culture that values initiative accountability and excellence

Ready for Takeoff

If youre energized by leadership motivated by results and passionate about delivering unforgettable passenger experiences we want to hear from you. Apply today and help shape the journey from curb to cabin.

3 years of leadership experience in aviation airline operations ground handling hospitality or high-volume service environments

Strong client-facing experience with the ability to build trust and influence outcomes

Proven success leading large teams in time-sensitive customer-driven operations

Exceptional communication decision-making and problem-solving skills

Comfortable navigating ambiguity shifting priorities and high-pressure situations

Proficient with Microsoft Office and operational reporting tools

Flexible availability including nights weekends and holidays