PAS Supervisor

The Front Office Supervisor at Internal Medicine provides leadership expert guidance and oversight for PAS Trainees Specialists and Resource Specialists consistant with operational requirements and customer service philosophy of OHSU and the Department of Internal Medicine. Provides input and guidance for process inprovement and customer satisfaction. Overall responsible for directing and coordinating the daily functions and duties of the front office patient/clinician flow compliance with regulatory requirements ensuring education and training is up to date HR management scheduling (daily weekly and monthly) quality projects safety for staff patients and visitors and attending meetings. Provides back up support for clinical staff including support for clinical support staff and providers.

• Supervises front office staff and provides daily guidance in problem solving. Monitors successful completion of competencies makes recommendations for salary increases approved and assigns and PAS work. Works as back up for all front office and clinical staff and its functions. Works in concert with Practice Manager to recruit train and counsel employees develop work plans participate in discipline up to and including dismissal. Participates in evaluations and setting long and short term goals for front office staff. Enters and monitors staff schedules in Kronos timekeeping. Encourages a cohesive team approach to the day-to-day operations. Leads by example. Provides ongoing feedback to staff.
• Monitors Clinical Operations: Investigates clinic scheduling errors patient volume and flow unkept appointments and reschedules clinicians time utilization recommending changes as needed. Recommends and implements operational changes as needed.
• Supervises Managed Care Coordinators (PAS Resource Specialists). Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Makes sure that the FTE supports the number of referrals processed.
• Provides high quality customer service to both external and internal customers to meet and/or exceed service standards. Serves as a role model for all clinical employees. Communicates with patients/families or other health care team members in a timely cost efficient and courteous manner.
• Personnel management: Creates and maintains the monthly weekly and daily staffing schedules taking into account clinician variance and employee vacation and sick time; ensures all staff are up to date with training; hires disciplines and terminates staff in concert with Practice Manager; completes employee evaluations (probationary and annual); responds to grievances; creates and updates job descriptions; promotes staff development.
• Maintains reports on phone system and stats to ensure patient satisfaction and prompt care. Keeps phone stats in appropriate range to meet goals.
• Meetings/Collaboration: Attends participates and leads meetings including but not limited to: back/front office meeting all team quality improvement labor management lean and others as directed by the Practice Manager. Collaborates with the Practice Manager and other members of the leadership team.
• Provides support for front office and clinical needs.

• Associates degree or equivalent education and experience
• Two years front line clerical experience in clinical setting with previous lead experience. Experience in
  managed care billing scheduling and HR.

• Electronic medical records scheduling Microsoft Office Suite HR - hiring training discipline termination budget management exceptional customer service skills multi-line phone system medical insurance - managed care medical terminology.

• Bachelors Degree.
• Experience in managed care billing scheduling EMR and HR.

• Available to work Monday - Friday on flexible schedules - some Saturdays. Exposure to ill patients.
• Walking through clinics working for extended periods at computer stations