Parts Manager

RWC Group is seeking an experienced Parts Manager to lead parts operations at one of our commercial truck dealership locations. As a trusted leader in heavy-duty truck sales service and parts across the Western US were looking for a results-driven professional to drive profitability inventory optimization and customer satisfaction in our parts department.

Youll manage a dedicated team oversee supplier relationships control inventory levels and ensure the right parts are available when our customersfrom owner-operators to large fleetsneed them most.

Core Responsibilities

Department Leadership & Operations

• Direct all aspects of parts department operations to maximize ROI and profitability
• Develop and execute the annual parts strategy including sales forecasts budgets and performance targets
• Manage inventory control purchasing and supplier relationships to maintain optimal stock levels and reduce carrying costs
• Establish and monitor departmental KPIs (gross margin inventory turns customer satisfaction on-time delivery)

Team Management

• Hire train develop and supervise parts department staff (counter sales warehouse delivery personnel)
• Conduct performance evaluations provide coaching and foster a culture of accountability and excellence
• Build a high-performing team that prioritizes customer service and operational efficiency

Customer & Business Growth

• Drive parts sales growth through both wholesale and retail channels (internal service external customers fleets)
• Develop strong relationships with fleet accounts and key customers to understand their parts needs
• Coordinate with service department to ensure seamless parts availability for repairs and maintenance
• Identify opportunities to cross-sell improve margins and expand market share

Systems & Compliance

• Utilize dealership management systems (DMS) and parts catalog software to track inventory orders and customer data
• Ensure accurate inventory accounting cycle counts and reconciliation
• Maintain compliance with OEM requirements and manufacturer metrics
• Generate and analyze reports to inform decision-making and identify trends

Required Qualifications

• 5 years of parts department management experience in an automotive heavy truck or related commercial vehicle dealership
• Proven leadership of parts teams with demonstrated ability to motivate and develop staff
• Strong knowledge of heavy-duty truck parts components and OEM specifications
• Proficiency with dealership management systems (DMS platforms preferred: CDK Reynolds PROCEDE PartsPro Paragon)
• Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
• Strong communication skillsboth verbal and writtenwith ability to interact effectively with customers vendors and team members
• High school diploma or GED (some college or vocational training preferred)
• Valid drivers license with a clean driving record

Preferred Qualifications

• Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
• Familiarity with fleet account management and wholesale parts operations
• Knowledge of Caterpillar Cummins or other heavy-duty engine/powertrain components
• Experience with inventory forecasting and demand planning tools
• Leadership certifications or formal management training
• Background in logistics supply chain or procurement
• Bilingual capabilities (Spanish or other relevant languages)

Physical Requirements and Working Conditions

• Ability to lift up to 30 lbs throughout the shift
• Ability to bending climbing and standing for extended periods of time
• Must be able to operate a vehicle for extended periods
• Work is performed indoors and outdoors in various weather conditions.
• Ability to safely climb and navigate stairs ladders and uneven surfaces required.
• Ability to follow navigational directions through heavy traffic and weather conditions

Safety-Sensitive Position and Drug-Free Workplace

This position is designated as a Safety-Sensitive Position because the employee is responsible for the inspection maintenance diagnosis repair testing and operation of commercial vehicles and heavy equipment. The duties performed directly impact the safety of the employee coworkers customers and the general public.

Employees are required to comply with all company safety policies procedures and safe work practices. Failure to adhere to safety requirements may result in disciplinary action up to and including termination.

Acknowledgment

This is not necessarily an exhaustive list of responsibilities skills duties requirements efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position RWC Group reserves the right to revise the functions and duties of the job require that additional or different tasks be performed or require additional education training or qualifications as circumstances change including but not limited to growth workload staffing changes technological developments or business needs.

RWC Group has the right to revise this job description at any time. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Confidential Information. This document and the information contained herein are confidential proprietary and the exclusive property of RWC Group. Any unauthorized review use disclosure or distribution is prohibited.