Parts Associate Mancuso Harley Davidson Crossroads

Responsibilities:

         Greet customers immediately in a professional and friendly manner.

         Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.

      Point out any sales specials or new merchandise to customers.

      Accept cash and credit card payments for merchandise purchases.  Keep cash register accurate.

      Conduct or participate in periodic physical inventory of all merchandise (counts reports etc.)

      Ensure merchandise displays are stocked clean and appealing to customers.

      Maintain updated customer mailing lists.

      Become familiar and efficient with all phases of the computer system required for P&A management.

      Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.

      Assist service technicians in determining parts and accessories requirements for individual jobs.

      Recommend related parts which may be required for a job.

      Take service technicians orders for parts and fill them as quickly as possible.

      Supply cost of parts information on repair orders.

      Update inventory control system and parts catalogue.

      Receive and log merchandise into inventory.

      Notify service personnel when special parts or back-ordered parts are received.

      Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

      Supply parts information on repair orders to Service Manager

 Requirements:

      Passion for people and Harley-Davidson brand

      Knowledge of and experience with servicing of motorcycles and other products sold by the dealership or the demonstrated ability to quickly learn.

      Solid understanding of motorcycle front end suspension and engine components

      Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology

      Friendly outgoing personality

      Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer

      Ability to understand and communicate customer needs to techs

Additional Information :

Perks & Benefits:

• Medical Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off Increases with Tenure
• Closed on Thanksgiving & Christmas
• Employee Pricing on Vehicles Parts & Service
• Free & Discounted Gym Memberships
• Travel Discounts on Hotels Flights & Rentals
• OEM Certification & Paid Manufacturer Training Opportunities
• Career Growth within a Fortune 500 Company

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time