Partner Support Specialist I

About the Role:

Location: Remote but all Candidates must be based in Missouri Texas Florida Tennessee or Ohio and within a 3-hour drive of Kansas City Houston Dallas Miami Chattanooga or Cleveland at time of application. We gather as a team throughout the year and expect this person to show up in person when it counts.

At Autura were all about the team and looking for individuals who embody empathy ambition and a strong team spirit. Right now were looking for aPartner Support Specialist Ito join ourCore Partner Support Team. As thePartner Support Specialist I you will be responsible for providing exceptional support to over 70 agency partners and 600 towing and impound providers in our network across several regions. You will be the first point of contact for partner inquiries troubleshooting and issue resolution. The ideal candidate will be driven by the challenge of providing high quality service to our clients and partners to ensure our users have an awesome experience working with Autura!

What Youll Be Doing:

Deliver exceptional and prompt customer service to partner inquiries through various channels including phone email and additional tools.

Engage actively in meetings and training sessions as needed to stay updated on processes and industry knowledge

Identify and troubleshoot technical issues reported by partners and escalate complex issues when necessary

Provide clear information to partners regarding products services and policies.

Document accurate and up-to-date records of interactions or issues

Maintain our internal inventory management system accurately recording essential tow information through data entry

Coordinate oversee and dispatch tow operations in multiple regions ensuring smooth dispatch and monitoring processes

About You:

The ideal candidate will possess:

• 2-3 years experience in a customer support experience or in a similar role
• Strong problem-solving skills
• Exceptional communication both written and verbal
• Familiarity with smartphone technology and web-based applications preferred
• Ability to work in a fast-paced environment and adapt to change
• Track record of working in both a team environment and independently
• Detail-oriented with excellent organization and multitasking abilities
• Motivated to learn and takes initiative

Compensation & Benefits

AtAutura we believegreat workdeserves fair thoughtful pay. We use a tiered compensation framework that reflects the market you live in so people doing similar work in similar places are paid consistently.

The total target compensation for this role is$18.00 - $22.00. This range reflects the compensation Autura reasonably expects to pay for this position at the time of posting. Final compensation will be determined by the successful candidates qualifications location and other job-related factors and confirmed at the end of the interview process.

Beyond pay we invest in our team with a benefits package designed to support your life inside and outside of work:

• Flexible time off for salaried team members and generousaccruedPTO for hourly team members

• 401(k) with a 4% company match fully vested from day one

• Medical dental and vision coverage at competitive rates

• Tax-advantaged savings accounts (HSA/FSA) with anAuturacontribution

• Paid parental leave to support growing families