Partner Success Director

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient responsible and integrated supplier base. With 30 years of expertise we specialize in solving complex procurement and supply chain challenges across various industries. Our 1300 global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information visit

The Partner Success Director is responsible for driving the effectiveness scalability and performance of JAGGAERs global partner ecosystem.

This role focuses on enabling partners to successfully position sell implement and support JAGGAER solutions while ensuring measurable contribution to pipeline growth customer success and delivery capacity.

The position acts as the operational bridge between Alliances Sales Professional Services Product and Partner Enablement teams to ensure partners become productive self-sufficient and strategically aligned with JAGGAERs go-to-market priorities.

Position Responsibilities:

Partner Enablement & Readiness

• Work closely with the Partner Enablement team to ensure training programs certifications tools and assets meet partner requirements globally.
• Enable partners to effectively position sell implement and support JAGGAER solutions.
• Drive partner onboarding and activation programs to accelerate time-to-productivity.
• Identify capability gaps within the ecosystem and define enablement plans to address them.

Delivery & Success Framework

• Create and maintain delivery assets methodologies and best practices to support partner-led implementations.
• Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define document and scale partner support and success processes globally.
• Support services engagement managers and alliance managers on strategic or complex deals as a trusted advisor.
• Help ensure partners can deliver successfully and independently while maintaining JAGGAER quality standards.

Cross-Functional Leadership

• Act as the primary liaison to communicate:
• Product updates
• Strategic initiatives
• Competitive intelligence
• GTM priorities
• Work cross-functionally with Sales Services Product and Alliances teams to advocate for partner needs and improve ecosystem effectiveness.
• Ensure alignment between partner capabilities and JAGGAER strategic priorities.

Partner Performance Management

• Define track and optimize global partner enablement and ecosystem KPIs including:
• Partner activation
• Partner-enabled FTE capacity
• Global ecosystem delivery capacity
• Delivery performance
• Certification progress
• Pipeline contribution
• Monitor partner performance trends and drive continuous improvement initiatives.
• Support partner managers functionally to ensure global standards processes governance and KPIs are consistently applied.

Success Metrics

• Increase in active and enabled partner capacity globally
• Improvement in partner delivery quality and autonomy
• Growth in partner-influenced pipeline and new logos
• Reduction in partner onboarding and ramp-up time
• Adoption of global partner standards and processes
• Positive partner performance trends over time

What You Will Bring:

• 8 years of experience in:
• Partner success
• Alliances
• SaaS ecosystem management
• Professional services enablement
• Experience working with global SI partners boutiques or consulting ecosystems.
• Strong understanding of enterprise SaaS delivery models and partner-led implementations.
• Experience working cross-functionally across Sales Services Product and Enablement organizations.
• Proven ability to operationalize partner programs and scale partner capabilities globally.

Preferred Background

• Procurement Source-to-Pay Supply Chain or enterprise software industry experience.
• Experience in ecosystem scaling within enterprise SaaS organizations.
• Familiarity with partner certification and enablement frameworks.

Key Competencies

• Partner enablement
• Ecosystem operations
• Cross-functional leadership
• Program management
• Executive communication
• Process design and governance
• Strategic thinking with operational execution
• KPI and performance management

What We Offer:

At JAGGAER we are committed to supporting you and your familys well-being. Your health is a priority and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical dental & vision plans adoption assistance wellness reimbursements generous parental leave 401(k) matching flexible work options unlimited vacation for exempt employees and more!

Our Values:

At JAGGAER our business is about people. Our products are built on intellectual property but the real differentiator is the teams behind themthe way we collaborate innovate solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products cultures and geographies.

Transparency Openness Builds Trust

Candor strengthens relationships speeds decision-making and ensures problems are solved togetherwith customers teammates and partners.

Entrepreneurial Spirit Own It Drive It Make It

A scrappy customer-obsessed problem-solving mindset is at the cornerstone of both organizational and personal growth

Accountability Thumbs In Not Fingers Out

We take responsibility ourselves before pointing elsewhere

Metrics-Driven Results Outcomes Over Activities

Data and evidence guide our decisions help us course-correct quickly and ensure were delivering real impact

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race ethnicity ancestry religion color national origin sex (including pregnancy childbirth or related medical conditions) marital status caregiver status sexual orientation gender gender identity gender expression transgender status sexual stereotypes age genetic information military or veteran status mental or physical disability or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.

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