Partner Engagement Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

The Partner Engagement Manager leads strategic initiatives across Enterprise Payments and Operations focusing on strengthening partner relationships and enhancing customer and partner experiences. This role drives digital adoption identifies process improvements and ensures alignment with business objectives while collaborating with cross-functional teams to deliver scalable high-impact solutions. The position also emphasizes building strong stakeholder relationships leveraging data for informed decision making and enabling partners through effective communication and support to drive continuous improvement and measurable results.

Essential Duties and Responsibilities:

• Lead mentor and develop a high-performing team establishing clear expectations monitoring performance and fostering a culture of accountability and continuous improvement.
• Develop and execute strategic partner engagement plans to drive adoption of auto lending products and digital payment solutions.
• Build and maintain strong relationships with external partners serving as the escalation point to ensure timely issue resolution and high satisfaction.
• Collaborate cross-functionally with product sales marketing legal compliance and operations teams to deliver aligned integrated solutions.
• Oversee partner onboarding enablement and lifecycle management ensuring scalable and consistent processes.
• Drive implementation and adoption of new tools technologies and platform enhancements while identifying opportunities for process optimization.
• Leverage data analytics and performance metrics to inform strategy establish feedback loops and deliver executive-level reporting.
• Ensure compliance with regulatory and organizational standards support contract management and contribute to innovation initiatives that drive business impact.
• May be required to perform additional responsibilities as business requirements evolve

Qualifications and Competencies Required: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 7 years of experience in financial services including at least 3 years in auto lending or digital payments.
• Proven leadership experience in customer engagement product enablement or digital transformation initiatives.
• Strong communication stakeholder management and project leadership skills with the ability to influence at all levels of the organization.
• Experience working within technology-driven environments including innovation initiatives SaaS or platform-based ecosystems.

Education:

• Bachelors degree in Business Finance Marketing or a related field required. Equivalent professional experience may be considered in lieu of formal education.

Skills Required:

Demonstrated ability to effectively manage internal and external relationships including preparing and delivering executive-level communications and reporting.

• Proven capability to support and guide external partners through onboarding and ongoing engagement processes.
• Solid understanding of digital payment infrastructure including system integrations and platform connectivity.
• Consistently demonstrates professionalism integrity and respect in all interactions while adhering to organizational policies procedures and core values.
• Working knowledge of compliance and regulatory frameworks within lending and payments environments.
• Experience operating within Agile environments with the ability to contribute effectively to iterative development processes.
• Overtime required required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta GA or Dallas TX

Qualifications Preferred:

• Experience managing third-party vendor relationships in complex fast-paced environments.
• Proven ability to establish feedback loops and drive continuous improvement initiatives.
• Proficiency with CRM platforms and data analytics tools.
• Experience in SaaS or platform-based ecosystems within financial services.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.