Partner and Performance Program Manager

The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The Apple Wallet Payments and Commerce team is rapidly growing entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most talented and creative individuals in the industry where you would be inspired to share your years of experience along with providing meaningful support for the team. nn

Join the Apple Pay Wallet and Payments Operations team working within our organization to understand develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. Youll help us define our future vision build operational capabilities and drive operational addition you will work closely with cross functional teams such as Product Marketing Retail AppleCare and Engineering teams. nnThe ideal candidate is passionate about the customer experience curious loves solving complex problems has strong inter-personal skills and can collaborate internally and externally in a dynamic and evolving environment that values adaptability and thoughtful

Partner with external teams including third-party vendors and financial institutions to align priorities deliver projects and drive operational metrics (e.g. customer satisfaction contact rate costs quality)nEngage with internal teams across product engineering finance operations and strategy to assess influence and deliver on product roadmapnDefine support strategy and experience for new features enhancements and new policiesnEvolve servicing location and automation strategy to help customers in a fast and efficient waynTriage root cause and solve issues quickly while providing appropriate updates to relevant teamsn

10 years of relevant Project Management in Business Finance Engineering or a related presenting to a range of stakeholders including senior leadership and cross-functional teams nExperience collaborating with different teams (internal and externally) with a proven track record of influencing without authority n

Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics nAbility to adapt and contribute positively in a positively in a dynamic and evolving work environmentnAnalytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needsnDemonstrated ability to learn quickly and achieve results in a new spacenExperience in the Financial services industry retail banking servicing operations management and vendor management experiencenExperience working in contact centersnMBA or a relevant post graduate degree or equivalent experience in leadership or strategic roles.n