Participant Enrollment Specialist
Brooklyn Park, MN - USA
Job Summary
Why Mainsl Services
At Mainsl were not just committed to servicewere committed to our people. Weve been named a Top Workplace in Minnesota and a Top USA Workplace for the past three years with additional awards for our Innovation Work-Life Flexibility and Purpose & Values.
Mainsl is committed to providing Equal Employment Opportunities to all employees and applicants.
What Youll Do (The Day-to-Day):
- Provide excellent customer service to participants via phone and e-mail
- Act as a knowledgeable resource on self-directed services for participants and stakeholders
- Demonstrate detailed understanding of Minnesotas Self-Directed Services Programs
- Communicate roles and responsibilities in household employer relationships
- Process program documentation accurately and within established timelines
- Ensure all required documentation is received and compliant with regulations
- Review participant onboarding packets for completeness and accuracy
- Accurately enter date into internal systems
- Train new managing parties on timesheet systems regulations and expectations
- Uphold Mainsl Values in all interactions and decision-making
Location:Hybrid with routine meetings in Brooklyn Park MN
Work Structure: 8:30am-5pm Monday to Friday
Wage:$53560.00/annually
What You Need:
- Previous customer service experience required
- Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
- Proficiency in Microsoft Office Suite
- Experienced using database systems and handling detailed data entry
- Strong mathematical and analytical abilities
- High attention to detail and accuracy
- Strong organization and time-management skills
- Ability to manage a high volume of daily communication
- Previous experience supporting individuals via FMS Medicaid or PCA/CFSS/CDCS programs is strongly preferred
- College Degree in Human Services or Social Work is preferred
Summary of Available Benefits:
- Paid (on-the-job) training
- Education Assistance up to $2000 per year
- 401(k) and matching
- Sick time
- Paid Time Off
- Health Insurance including dental and vision
- Life Insurance
- Health Savings Account
- Opportunities for growth and advancement
- and more
Join a team that supports people in achieving their hopes and dreams. Apply today to be part of a mission-driven organization that values your contributions.
Required Experience:
Junior IC
About Company
We’re in the Business of Hopes & Dreams Supporting People for Every Dream and Direction. Minnesota We help Minnesotans navigate self-directed services, independent living, and lifelong learning with personalized support. Whether you need help managing Consumer Directed Community Suppo ... View more