Part Time Transportation Services Customer Service Representative
Job Location:
University Park, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
- If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
Customer Service Representatives provide internal and external customer support for University functions events and services including housing dining hospitality transportation facilities athletics agriculture etc. Tasks require knowledge of University policies procedures practices and protocols to troubleshoot issues to provide timely resolutions and assistance and to promote/market products projects programs and services.
- Greet faculty staff students and visitors often serving as first point of contact; assist in person electronically by telephone or mail
- Using knowledge of University policies procedures practices and protocols investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required
- Facilitate a variety of customer experiences including but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information parking and facility access/restrictions
- Promote and market products projects programs and services; explore determine and strive to accommodate customer desires needs and requirements
- Provide on-site and e-commerce ticketing and product sales verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
- Communicate product and services improvement recommendations to accommodate changing business needs
- Operate computers point-of-sale and other systems/equipment to expedite purchase/services research information record data etc.
- Maintain manuals documents knowledge base articles and records
- May process a variety of financial transactions and assist with inventories
- May supervise staff including hiring and performance management
- This is a Monday through Friday position working four hours per day between the hours of 10:30 a.m. and 3:00 p.m.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Required Experience:
Unclear Seniority
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
