Part-Time Shift Lead

We are seeking a dependable and customer-focused Part-Time Shift Lead to support daily operations lead team members provide an exceptional guest experience and maintain a clean safe and efficient work environment. This role will assist with customer service order preparation point-of-sale transactions shift coordination stocking cleaning food safety cash handling and other operational duties in accordance with company policies and applicable regulations.

• Lead and support team members during assigned shifts to ensure efficient friendly and professional service.

• Open operate and close the work location according to company procedures and shift requirements.

• Assign workstations coordinate breaks monitor staffing needs and adjust team responsibilities during busy periods.

• Greet guests take orders answer questions and assist with menu or product selections.

• Accurately enter orders into the point-of-sale system and process cash credit debit and other transactions.

• Prepare assemble package or serve products according to company recipes procedures and quality standards.

• Monitor order accuracy product quality presentation service speed and guest satisfaction.

• Respond to guest questions and concerns resolve issues when appropriate and escalate complex matters to the manager on duty.

• Follow and reinforce food safety sanitation workplace safety and company operating procedures.

• Maintain clean organized and fully stocked workstations service areas dining areas and storage spaces.

• Restock products supplies packaging and other materials as needed during the shift.

• Receive rotate label and store products and supplies according to company standards.

• Complete shift checklists temperature logs cleaning records inventory counts and other required documentation.

• Handle cash responsibly follow cash control procedures verify transactions and complete register or cash reconciliation tasks as assigned.

• Communicate product shortages equipment concerns maintenance issues guest feedback staffing matters and other operational updates to management.

• Coach train and provide feedback to team members regarding customer service product preparation safety cleanliness and company procedures.

• Support compliance with company policies standards employment requirements and applicable regulations.

• Protect company property and help maintain a secure work environment.

• Work cooperatively with team members and provide hands-on support at any workstation during busy periods.

• Perform other related duties as assigned.

• Previous experience in retail restaurant hospitality customer service or a similar environment required or preferred depending on business needs.

• Previous leadership keyholder supervisory or shift coordination experience preferred.

• Strong customer service communication teamwork decision-making and problem-solving skills.

• Ability to lead by example and maintain a positive professional and respectful work environment.

• Ability to train coach motivate and provide clear direction to team members.

• Ability to learn follow and reinforce company procedures product standards food safety requirements and workplace safety practices.

• Ability to operate a point-of-sale system handle transactions accurately and complete required shift documentation after training.

• Ability to prioritize tasks and make sound decisions in a fast-paced environment.

• Dependable attendance punctuality flexibility and availability to work assigned shifts.

• Ability to complete any required background check employment screening or certification process.

• Ability to stand walk bend reach stoop and move throughout the work location for extended periods.

• Ability to lift carry stock and move products or supplies weighing up to 50 pounds with or without reasonable accommodation.

• Ability to safely use equipment tools registers computers and communication devices required for the position.

• Attention to detail when leading shifts preparing products processing transactions fulfilling orders cleaning stocking and completing records.

• Ability to remain calm courteous organized and solution-oriented during busy periods or challenging situations.

• Ability to communicate effectively with team members supervisors managers guests vendors and other business partners.

This part-time position may require early mornings evenings weekends holidays opening shifts closing shifts and varied schedules based on business needs. The Part-Time Shift Lead will work in a guest-facing environment and may be exposed to standing frequent movement varying temperatures noise cleaning products and busy periods. This role will work closely with team members supervisors managers guests vendors and other business partners.

• Competitive pay and opportunities for additional earnings where applicable.

• Paid training and opportunities to develop leadership customer service and operational skills.

• Opportunities for advancement into assistant manager store manager and other leadership positions.

• Employee discounts or company-sponsored programs where applicable.

• Benefits may include health insurance paid time off retirement plans and other employee benefits depending on eligibility.

We are an equal opportunity employer and consider qualified applicants without regard to race color religion sex gender identity sexual orientation national origin age disability veteran status or any other status protected by applicable law.