Part Time Product Support Specialist

Nomad eCommerce is seeking a resourceful client-focused Part-Time
Product Support Specialist to join our growing support team. At Nomad we deliver tailored ecommerce solutions that power our clients businessesand our support team plays a key role in ensuring those solutions run smoothly every day.

As a Product Support Specialist youll be the first line of contact for our clients providing thoughtful guidance troubleshooting issues and ensuring a seamless support experience. Youll work across multiple open requests using your problem-solving skills technical curiosity and attention to detail to manage support tickets from initial inquiry through resolution. Whether assisting with product questions coordinating fixes or escalating issues for deeper investigation youll be instrumental in maintaining client satisfaction and strengthening relationships.

This role is ideal for someone who thrives in a fast-paced environment enjoys solving problems and takes pride in delivering excellent customer service. Youll have the opportunity to work closely with clients developers and internal teamsmaking a direct impact on both client success and product quality.

What Youll Do:

• Manage and resolve client support tickets ensuring timely communication and follow-up.
• Troubleshoot application issues and coordinate resolutions with internal teams or third-party vendors.
• Communicate proactively with clients to set expectations provide updates and deliver clear guidance.
• Document support cases thoroughly contributing to knowledge bases and self-help resources.
• Identify recurring issues and recommend product improvements or documentation updates.
• Lead client training sessions and assist with project-based work both virtually and in-person.
• Maintain strong relationships with clients advocating for their needs within the organization.
• Uphold privacy security and confidentiality standards in all client interactions.
• Provide occasional off-hours support and participate in client site visits when required.
• Support continuous improvement of support workflows and client experience.
• Additional duties may be assigned to meet business needs

Required Skills:

• 13 years of experience in client support technical support or account management.
• Ability to manage multiple active tickets with strong multitasking and follow-through skills.
• Excellent communication skillsboth written and verbal.
• Technically savvy with a demonstrated ability to learn new systems quickly.
• Familiarity with helpdesk or ticketing systems remote support tools and common business applications.
• Strong problem-solving mindset with a focus on customer satisfaction.
• Comfort working in a fast-paced environment with shifting priorities.

• Strong multi-tasking skills with the ability to pause and resume work efficiently managing multiple tickets simultaneously and driving each to completion within designated deadlines.

Nice-to-Have Skills:

• Associates or Bachelors degree in business IT or a related field (preferred not required).
• Experience supporting software applications or working in a SaaS environment.
• Exposure to project management tools or customer support platforms.
• Familiarity with basic web technologies (HTML CMS platforms website hosting).
• Technical writing or documentation experience.
• Understanding of data privacy and security best practices.
  
  

At Nomad we value curiosity initiative and collaboration. Youll join a team that encourages learning embraces transparency and supports each others success. We believe the best results come from people who are empowered respected and inspired to grow together.

All official communication regarding your application will come only from email addresses ending in @ or our applicant tracking system - If you receive messages from any other domain please disregard them and report any suspicious activity to

Required Experience:

Junior IC