Part Time Patient Customer Service Representative

Location: Ascension St. Thomas Rutherford Hospital

Shift: PRN - as needed minimum 48 hours required a month 24 hours on call additional shifts available

Ready to start a meaningful career in healthcare - even if youve never worked in the field before Join R1 the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

At R1 youll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Customer Service Representative in Patient Registration you will be the first friendly face patients meet when they check into the hospital. Youll:

• Help patients navigate the registration process
• Answer questions with confidence clarity and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared confused or overwhelmed

No healthcare background No problem. Well train you every step of the wayand this role is a fantastic launchpad for a growing healthcare career.

Why Youll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. Youll be more than a data collector - youll be a calm helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows youll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced Never Boring: Youll move between computer screens phone calls and inperson interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: Were invested in your professional journey. Youll be surrounded by teammates who have your back and leaders who want to see you succeed.

What Youll Do Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill anxious or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isnt a sit-back-and-relax desk jobyoull be on your feet thinking fast and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check drug test and meet vaccination requirements

Preferred

• Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here

If youre a compassionate communicator a quick learner and someone who thrives in a dynamic environment wed love to meet you. Join us at R1 and take the first step toward a fulfilling purpose-driven career. Apply today!

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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