Part Time Office Assistant

JOB OVERVIEW (1 or 2 sentences regarding purpose of job)

The office assistant is responsible for providing professional courteous and efficient customer service while handling a high volume of incoming calls assisting callers with information scheduling and dispatching. This position requires strong communication skills attention to detail patience and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.

SPECIFIC TASKS DUTIES & RESPONSIBILITIES

Answer and manage a high volume of incoming calls in a timely and professional manner

Provide excellent customer service to callers passengers staff and the public

Respond to questions concerns complaints and requests while maintaining a professional attitude

Follow established DOTD city and department policies and procedures as well as customer service standards

Stay informed of changes to DOTD and transit regulations

Provide accurate information regarding services schedules policies procedures and other operations

Assist with scheduling dispatching cancellations confirmations and requests accurately

Document calls caller concerns and service requests

Maintain confidentiality of customer and department information

Perform general office duties including data entry filing copying scanning shredding and maintaining logs and records

Prioritize multiple tasks and manage time effectively in busy environment

Handle difficult situations in a calm and professional manner with referral to supervisor

Assist with events held at transit department

Intake fees for passenger transport

Follow City of West Monroe and transit dress code

Assist in keeping transit department clean and orderly

Perform other duties as assigned

WORKER REQUIREMENTS (education certifications experience etc.)

Education & Experience

Preferred:

• Experience in transit operations

Required:

• High school diploma or GED.
• An equivalent combination of education training and experience may be considered.

Knowledge Skills & Abilities

Required:

• Knowledge of general office/clerical & computer skills
• Proficiency in Outlook and Microsoft Office
• Ability to learn STTARS software system
• Ability to multitask and work in fast-paced environment
• Ability to prepare accurate reports maintain records and complete documentation in a timely manner.
• Ability to communicate effectively with public callers transit drivers and supervisors
• Ability to work independently exercise sound judgment and maintain confidentiality.

Licenses & Certifications

Required:

• Valid Louisiana drivers license.
• Ability to obtain and maintain any state city or DOTD certifications

HOURS/SCHEDULING

This position is generally scheduled Monday through Friday from 9:00 am to 3:00 pm for a maximum of 29 hours per week. Work times may vary depending on changes with other transit staff or work demands.

Required Experience:

Manager