Part-Time Junior IT Specialist

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman Westman Atelier is a curated edit of skin-loving performance-first makeup that is always effortless never overdone. A mother makeup artist and champion of holistic living Gucci believes passionately that luxury efficacy and clean can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist contributing to publications like Vogue and Harpers Bazaar. Gucci is known for creating dewy supernaturally glowy looks and her highly coveted second-skin approach to makeup resulting in naturally beautiful radiantly amplified skin.

Position Summary

In this role based in NYC you will provide day-to-day technical support to employees across our corporate and retail environments ensuring our teams have the technology access and tools required to work effectively. Reporting to the VP People you will troubleshoot hardware and software issues support onboarding and offboarding tech logistics oversee IT inventory and partner with external IT vendors on complex escalations.

This is a dynamic highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support systems administration asset management security and technology operations within a fast-growing prestige brand environment

Responsibilities:

IT Support & Troubleshooting

• Serve as the primary first-line technical support to corporate and retail employees resolving hardware software network connectivity and user access issues across Mac and PC environments.
• Provide dedicated hands-on on-site support in our NYC office for hardware setups printer/Wi-Fi troubleshooting and any other employee tech needs.
• Respond to and prioritize IT support tickets and requests in a timely service-oriented manner based on business impact and urgency.
• Set up configure deploy and troubleshoot workplace hardware including laptops monitors mobile devices printers conference room AV equipment and other workplace technology.
• Escalate more complex technical issues to external IT partners or appropriate internal resources while maintaining ownership through resolution.
• Document recurring IT issues solutions standard operating procedures equipment inventory and system information to streamline internal IT operations.

User & Device Management

• Manage the IT lifecycle for employee onboarding and offboarding including account setup/deprovisioning (Google Workspace Slack etc.) device preparation access provisioning and equipment collection.
• Maintain complete and accurate records of company IT assets including laptops iPads mobile devices monitors and accessories using inventory management tools.
• Perform routine software installations operating system updates and device configuration.
• Coordinate user access permissions across core business applications enforcing established security password and access standards.

IT Operations & Vendor Coordination

• Partner closely with external IT providers consultants and technology vendors to escalate and resolve complex network or technical infrastructure issues.
• Assist with IT projects system implementations technology rollouts and hardware upgrades as needed
• Stay current on new tools and technology and proactively identify opportunities to improve the employee technology experience and streamline or automate repetitive administrative workflows.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field.
• 1-3 years of experience in IT support help desk technical support or a related role; internship or other relevant hands-on experience will also be considered.
• Strong proficiency with Apple/macOS and Windows operating systems.
• Familiarity with cloud-based productivity suites (Google Workspace Microsoft 365 Slack Zoom) and common workplace applications.
• Strong understanding of office networking Wi-Fi configuration VPNs and device management.
• Exceptional customer service orientation with the ability to communicate technical information clearly and empathetically to non-technical users.
• Highly organized with rigorous attention to detail and strong follow-through.
• Strong interest in technology with an eagerness to learn and develop across a broad range of IT functions.
• Strong problem-solving skills with the self-motivation to troubleshoot common hardware software connectivity and user-access issues independently and know when to escalate.
• Comfortable working in a fast-paced growing environment where priorities may shift quickly.
• Ability to work a flexible part-time schedule on-site at our NYC headquarters as required.