Part Time Front Desk Agent
Job Summary
Essential Functions
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression.
- Register guests into the computer system verifying reservation details and processing payments.
- Handle cash and balance the cash drawer maintaining accurate financial records.
- Provide guests with information about hotel facilities and local attractions.
- Assist guests with check-out ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints conduct research and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotels services facilities and the local area.
- Follow hotel policies and procedures including safety and security standards and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team supporting management and collaborating professionally with co-workers.
Skills and Abilities
- Understand the mission vision and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Requires effective communication skills both verbal and written with the ability to upsell guests into rooms that fit their needs.
- Must possess basic computer skills.
- Strong attention to detail and the ability to handle multiple tasks simultaneously.
- General knowledge of the city where the hotel is located and its attractions.
- Extensive knowledge of the hotel its services and facilities.
- Ability to handle cash and balance cash drawer required.
- Strong team player able to partner with management and other employees in a professional manner.
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
- Flexible and long hours sometimes required
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
- Ability to stand and walk for extended periods of time
- Ability to bend and twist push and pull stoop and kneel
Required Experience:
Unclear Seniority
About Company
Discover top-notch hotel and resort management services with Peregrine Hospitality. We deliver exceptional hospitality solutions to enhance guest experiences and property value.