Part Time Audio Visual Technician

Overview

Jackson Healthcare and our family of companies provide healthcare systems hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes while connecting healthcare professionals to the temporary engagements contract assignments and permanent placement employment opportunities they desire.

Headquartered in metro Atlanta were powered by more than 2600 associates and over 20000 clinician providers covering all 50 U.S. states.

Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients clinicians and healthcare executives we work with through our companies every day as well as our communities the nonprofit organizations we support and each associate who is part of our family.

Were always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise who have strong leadership skills align with our culture and are committed to excellence.

Are you pursuing an Information Technology or Audio-Visual career and looking to gain experience to supplement related college courses you may be taking Jackson Healthcare located in Alpharetta is offering an exciting opportunity as a Part-Time Audio-Visual Technician!

As a Part Time AV Technician you will assist our AV Engineer and IT Support Team with Conference Room and Event setup and troubleshooting. To be successful in this role youll need to be an excellent communicator who can earn a clients trust by employing fast-thinking problem solving skills work well under pressure and be familiar with AV basics and popular platforms such as Microsoft Teams and Zoom. You must be a self-starter who can work with minimal supervision to provide excellent customer support before during and after meetings and events.

• Assist customers with various meeting types in different conference room settings

• Troubleshoot issues before and during meetings and events

• Work with IT Support to assist with AV-related incidents and requests

• Make recommendations to customers related to AV resources for event setups

• Assist the Desktop and Mobility Team during low-event days

Documentation:

• Document customer interactions and issue resolutions accurately in the Support Center IT Service Management system (ServiceNow).
• Keep all incident and request tickets updated with thorough detailed information.
• Maintain detailed records to facilitate knowledge sharing and reporting.
• If the opportunity arises produce informative and helpful Knowledge Base articles in order to assist team members in resolving similar future AV issues that occur.

EDUCATION WORK EXPERIENCE CERTIFICATIONS:

• High school diploma required

• Hands-on AV experience a plus

KNOWLEDGE SKILLS AND ABILITIES:

• Familiarity with Microsoft Teams and Zoom

• Understanding of Basic AV functionality (Cameras Mics TVs Projectors additional hardware and software)

• Excellent communication and problem-solving skills

• Work well under pressure and in front of people observing you

• Multi-tasking abilities

• Familiarity with the healthcare recruiting industry is a plus

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs questions and concerns.

REQUIREMENTS & WORKING CONDITIONS:

• 100% in-office 3-4 days per week (up to 30 hours)

• Weekdays hours 8:00AM-5:00PM

• Flexible schedule will be determined in conjunction with your manager