Parking Enforcement Manager

Parking Enforcement Manager

Parking-Operations

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU) we value the unique skills perspective talents and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

Parking-Operationsat Georgia State University is seeking aParking Enforcement Manager to join our team. The Parking Enforcement Manager will lead the daily operations of the universitys parking enforcement unit. This position is responsible for supervising enforcement staff managing citation and adjudication processes and helping ensure fair consistent and customer-focused enforcement of university parking rules and regulations.

WHAT MAKES GSU A GREAT PLACE

• Generous benefits including health dental vision tuition assistance retirement etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

The Parking Enforcement Manager serves as a key liaison with university event operations campus safety and the universitys third-party towing provider to support safe effective and well-coordinated parking operations across campus. This role requires strong leadership sound judgment operational oversight and a commitment to customer service in a dynamic university environment.

DUTIES AND RESPONSIBILITIES INCLUDE:

Parking Enforcement Operations: Manage the day-to-day operations of the parking enforcement unit. Oversee enforcement coverage staffing assignments scheduling and deployment of officers across campus parking facilities and lots. Ensure consistent and professional enforcement of university parking rules regulations and procedures. Monitor enforcement activity and operational trends to improve effectiveness compliance and service delivery. Respond to escalated parking enforcement issues and complaints as needed.

Staff Supervision and Leadership: Supervise train coach and evaluate parking enforcement staff. Establish performance expectations and promote accountability professionalism and customer service. Support recruitment onboarding and development of enforcement personnel. Foster a team culture focused on consistency responsiveness and continuous improvement.

Citations and Adjudication: Oversee citation issuance review processes documentation standards and record accuracy. Manage adjudication-related processes and provide administrative oversight for citation appeals and parking enforcement hearings. Support and coordinate the work of the adjudication board to help ensure fair and timely review of appeals. Identify citation trends recurring issues and opportunities for policy or process improvement. Ensure citation and adjudication processes are administered consistently and in accordance with university policy.

Campus Coordination and Liaison Responsibilities: Serve as a liaison with university event operations to support parking enforcement planning and traffic coordination for campus events. Work closely with university campus safety to address parking-related safety concerns incidents and operational needs. Serve as the departments primary liaison with the third-party towing company to coordinate towing activity communication documentation and issue resolution. Help ensure towing and enforcement actions are carried out appropriately consistently and in alignment with university procedures.

Customer Service and Issue Resolution: Promote a customer-service-oriented approach within the enforcement unit. Assist students faculty staff and visitors with parking enforcement questions citation concerns and related issues. Handle sensitive or escalated situations with professionalism fairness and sound judgment.

Reporting Compliance and Administration: Maintain accurate records and reports related to enforcement activity citations appeals towing and staff performance. Support compliance with university policies departmental procedures and applicable regulations. Review enforcement and citation data to support decision-making staffing adjustments and operational improvements. Assist with updates to procedures training materials and communication related to parking enforcement.

To be fully considered for this position all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

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Minimum Hiring Qualifications:

Bachelors degree and three years of related experience with two of those years in a supervisory or management capacity or a combination of education and related experience.