Parking Call Center Agent Corporate

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement diversity and entertainment Are you enthusiastic about being a team player in one of the most fascinating industries in the world At MGM Resorts we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

In this role you will handle a high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions complaints and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. You will offer alternative solutions with the objective of retaining customers satisfaction. You will communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Also you will makes financial decisions to protect/collect revenues and adjusts customer accounts.

THE STARTING RATE:

• $16.00 per hour

THE DAY-TO-DAY:

• This is an on call position

• Provide excellent customer service via telephone to guests who need parking/garage related assistance.

• Accurate record keeping of all logs & notes for call resolution.

• Actively monitor all parking related equipment and troubleshoot as needed. If remote troubleshooting doesnt resolve issue then initiate service with Service Provider.

• Communicate with onsite parking personnel (Ambassador &/Or management team) to help resolve any parking equipment issues.

• Provide exceptional service to all guest.

THE IDEAL CANDIDATE:

• Must be at least 18 years of age

• Must have a High School diploma GED or equivalent

• At least one (1) year of prior relevant experience in customer service call center accounting or relevant field.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel food and beverage retail and entertainment discounts as well as discounts with company partners on things like travel electronics online shopping and more.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

you ready to JOIN THE SHOW Apply today!