Package Liaison

Availability Needed: Up to 29 hours per week

Luxer Ones Package Liaison team is seeking a professional organized and customerfocused individual to support package management operations at luxury apartment communities.

As a Package Liaison you will help maintain package rooms and locker systems at assigned properties within your region. You will visit each site multiple times per week to ensure smooth efficient and residentfriendly package operations.

This is a parttime position typically 2025 hours per week. As part of a growing service program this role offers opportunities for expanded responsibilities and advancement as the program continues to scale.

What

What Youll Do

• Provide inperson verbal and written assistance to residents with packagerelated questions or issues
  

• Log newly delivered packages into the propertys automated package management system
  

• Ensure all packages are promptly scanned into the Luxer One software system
  

• Label sort and organize packages to maintain a clean easytonavigate package room
  

• Identify aging or unclaimed packages and email residents with pickup reminders including notice of returntosender deadlines for stale packages (typically 48 hours depending on property policy)
  

• Confirm returntosender pickups when required
  

• Serve as the primary onsite liaison between the property team and Luxer One support
  

• Perform light maintenance or troubleshooting on package room or locker systems
  

• Conduct scheduled audits of package rooms and lockers (weekly or monthly depending on property size)
  

• Occasionally support outreach efforts such as visiting prospective properties for audits or informational dropoffs
  

• Work independently and represent Luxer One professionally as the primary or sole liaison at assigned sites
  

• Deliver select packages directly to residents doors (60 lbs limit)*
  

*Door delivery pertains only at select properties.

Who You Are

Youre professional personable and comfortable representing our brand in upscale residential communities. You build positive friendly relationships with property managers and residents alike and you take pride in delivering excellent service.

At a Minimum Youll Need:

• 12 years of customer service experience in a client-facing role
  

• Reliable transportation such as a personal vehicle or access to public transit; ideally you live in or near the designated service area
  

• Comfort using technology including digital package management systems and an iPad
  

• Strong organizational and problemsolving abilities
  

• Clear written and verbal communication skills
  

• Ability to perform regular physical activity including lifting and arranging packagessome of which may be bulkywithin legal guidelines and maneuvering safely within storage areas
  

• Can lift - but not exceed - 60 LBS
  

• Ability to sit and stand for extended periods
  

• At least 18 years old
  

• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
  

Whats In It For You

• A culture that celebrates you: As Luxens we value diverse perspectives and experiences. Our inclusion programs create space for connection learning and shared purpose.
  

• 401(k) with employer match
  

• Accrued PTO to relax recharge and rest
  

• Accrued Paid Sick Leave
  

• Uniform and equipment provided