Owner Services Account Manager

About Tradewind:

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.

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About the Candidate/Role

The Owner Services Account Manager serves as the primary strategic liaison and advocate for aircraft owners ensuring a seamless transparent and high-performing ownership experience across the lifecycle of aircraft management.

This role operates as a functional lead and subject matter expert partnering cross-functionally with Dispatch Scheduling Flight Operations Maintenance Finance Sales and Service to align execution with owner expectations.

As a high-impact individual contributor the role is responsible for building trusted owner relationships translating owner priorities into internal alignment and driving consistency in how Tradewind delivers aircraft management services. The position also contributes to scalable processes reporting standards and communication frameworks that support growth.

This role is both:

• A trusted advisor to aircraft owners
• A central operator driving cross-functional alignment

Essential functions

Owner Relationship & Advocacy

• Serve as the primary point of contact and advocate for aircraft owners
• Build trusted relationships through proactive transparent communication
• Anticipate needs and provide guidance on aircraft usage enhancements and ownership strategy
• Ensure a frictionless Fly Personal experience across all interactions

Operational Coordination & Aircraft Oversight

• Coordinate owner trips and oversee end-to-end execution across internal teams
• Maintain schedule integrity balancing owner usage and revenue optimization
• Ensure aircraft readiness including crew alignment onboard experience and active services
• Partner closely with Dispatch and Scheduling to align priorities with operational realities

Maintenance Performance & Asset Management

• Collaborate with Maintenance on planning efficiency and cost management
• Act as liaison for upgrades refurbishments and onboard enhancements
• Provide owners with clear recommendations to protect asset value and optimize performance

Financial Management & Owner Reporting

• Facilitate monthly financial reporting budgets and owner statements
• Deliver clear accurate and actionable insights on utilization costs and performance
• Lead quarterly owner business reviews including financials operational performance and forward-looking recommendations
• Partner with Finance to ensure accuracy and transparency

Cross-Functional Leadership & Alignment

• Serve as the central connector across Operations Maintenance Finance Sales and Service
• Drive alignment accountability and consistent execution across teams
• Advocate for owner priorities while balancing operational and business needs

Scalability Process & Knowledge Transfer

• Develop and standardize Owner Services processes SOPs and service standards
• Maintain centralized owner profiles preferences and documentation
• Drive process improvements to enhance efficiency consistency and experience
• Lead enterprise knowledge transfer to elevate internal understanding of owner expectations

Sales & Growth Support

• Support aircraft management sales efforts including proposals and onboarding
• Represent Tradewind at industry events and owner-facing engagements
• Partner with Sales to ensure seamless prospect-to-owner transitions
• Contribute to owner retention and revenue growth through service excellence

Coverage & Continuity

• Support a 24/7/365 owner coverage model in coordination with Client Services
• Ensure consistent communication and responsiveness across all touchpoints

Additional Responsibilities

• Brief crews on owner preferences to deliver a personalized onboard experience
• Coordinate specialized services (catering ground transport destination experiences)
• Support vendor and partner coordination related to owner aircraft
• Gather and operationalize owner feedback to drive continuous improvement

Required Qualifications

• Must have strong work ethic attention to detail ability to multitask and have a positive attitude
• Analytical and proficient with data analysis
• Strong written and oral communication skills
• Demonstrated organizational and project management skills
• Ability to work independently and cohesively in a group
• High energy highly organized and resourceful
• Proficiency using Microsoft Office 365 Outlook Word Excel PowerPoint Publisher OneDrive Teams
• Knowledge of WordPress website management platform

Physical Requirements

• Ability to lift / push or pull greater than or equal to 15 lbs.
• Available to work weekends holidays and provide after-hours accessibility to personnel and leadership.
• Ability to work in confined spaces.
• Ability to communicate effectively on the phone and in meetings (in person or virtual)
• Ability to use to operate a computer keyboard mouse and standard office equipment

Working Conditions

• Prolonged periods of sitting at a desk use of computers and office equipment
• Indoor Office setting with standard lighting and temperature
• Exposure to outdoor elements including heat cold rain wind and sun during ramp and operational duties
• Potential exposure to environmental factors such as aircraft and exhaust fumes

Tradewind Aviation offers a competitive pay and benefits program for full-time team members:

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization