Owner Relations Coordinator

About the Role:

The Owner Relations team is the heart of the Ala Moana Hotel Rental Program a unique and essential part of what makes our condo-hotel thrive. Our team is dedicated to building meaningful relationships with unit owners providing them with personalized attention utmost courtesy and the peace of mind that comes with stress-free property management. By attracting and retaining owners in our rental program the Owner Relations team plays a direct role in the hotels success ensuring we have the inventory to deliver exceptional experiences to our guests every single day.

The Owner Relations Coordinator is a key member of our Owner Relations team serving as a trusted point of contact for both existing and prospective unit owners. This role blends genuine hospitality with strong organizational and administrative skills ensuring that every owner interaction is handled with warmth professionalism and care. From guiding new owners through the onboarding process to coordinating with internal departments and keeping ownership data accurate and up to date the Owner Relations Coordinator helps keep the rental program running smoothly and owners feeling valued and informed.

What Youll Do:

• Serve as a welcoming and knowledgeable point of contact for existing and prospective owners via phone email and in person providing prompt courteous and professional service at all times.
• Develop and maintain a thorough understanding of the Ala Moana Hotel Rental Program including the Income Rental Agency Agreement (IRAA) owner services and all available program options.
• Guide new owners through the activation process ensuring all requirements are met including fully executed agreements tax identification numbers banking information owner profiles and room master files.
• Accurately enter update and maintain owner data across multiple hotel management systems in an organized and timely manner.
• Coordinate and track inspections repairs replacements and cleaning with the Maintenance and Housekeeping departments ensuring timely follow up and clear communication throughout.
• Liaise with realtors and escrow agents to facilitate smooth unit transitions ownership transfers and sale recordation.
• Work closely with the Finance team to support accurate and timely owner distributions tax documentation prorations and deductions on a monthly basis.
• Maintain and distribute key operational reports including the Inventory Update Schedule Daily Log Foreign Owners list and EFT authorizations.
• Collaborate with all internal departments to ensure owner inquiries are addressed accurately and in a timely manner.
• Distribute Loyalty cards to new owners joining the rental program.
• Support the Director of Owner Relations with additional administrative tasks coordination and special projects as needed.

Qualifications :

Minimum Qualifications:

• High school diploma or equivalent
• Minimum 1 year of administrative and/or clerical experience
• Proficient in Microsoft Office Suite (Word Outlook Excel and PowerPoint) and Adobe Creative Cloud
• Ability to work with internal and external customers with a high level of patience tact empathy and diplomacy
• Excellent verbal and written communication skills
• Critical thinking and problem-solving skills
• Strong attention to detail and organizational skills
• Strong time management skills with the ability to manage multiple priorities simultaneously
• Ability to maintain confidentiality when handling sensitive owner and financial information
• Basic math and accounting comprehension
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in the hospitality industry
• Owner relations condominium property management or hotel operations experience
• Experience with a Hotel Management System Opera experience a plus
• Experience working with contracts or legal documentation
• Customer relationship management experience
• Bilingual or multilingual skills a plus given our diverse owner base

Additional Information :

Why Join Our Team

At the Ala Moana Hotel by Mantra we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical Dental Vision and Drug coverage to keep you and your family healthy plus access to our Employee Assistance Program (EAP) for mental health and wellness support
• Time to Recharge: Paid vacation sick leave and holidays because we know that rest and balance matter
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria
• Looking Sharp: Uniforms provided or dry cleaning allowance so you always feel your best
• Travel Perks: Exclusive hotel discounts through Accors global network of properties worldwide
• Growth & Development: Access to training development programs and career growth opportunities because we are invested in your future
• Community & Culture: Our Heart Committee organizes engagement events community service initiatives and wellness activities to keep our team connected inspired and thriving

Salary:

$50980 to $56650 annually

Salary offer is based on a number of factors such as job-related knowledge skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

Remote Work :

No

Employment Type :

Full-time