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Overnight Weekend Veterinary Receptionist
Job Location:
Job Location:
Chattanooga, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 September 2026 (2 days ago)
Posted:
Application Deadline:
11 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you passionate about helping pets and the people who love them We are seeking a friendly dependable and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients youll play an essential role in creating a welcoming compassionate and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.
If you thrive in a fast-paced veterinary clinic enjoy providing outstanding customer service and have excellent communication skills wed love to hear from you!
Schedule
If you thrive in a fast-paced veterinary clinic enjoy providing outstanding customer service and have excellent communication skills wed love to hear from you!
Schedule
FridaySunday 3:00 PM3:00 AM
- Full-time weekend schedule
- Evening/overnight hours
- Emergency veterinary hospital setting
Some of the responsibilities you will own in this role:
Client Relations & Communication
- Greet clients and their pets with a compassionate professional and welcoming approach in a fast-paced veterinary emergency hospital.
- Answer incoming phone calls respond to client questions and provide exceptional veterinary customer service.
- Serve as a key liaison between clients veterinarians veterinary technicians and referring primary care veterinarians (pDVMs).
- Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
- Support clients with empathy and professionalism during stressful emotional and emergency situations.
Financial Coordination & Client Education
- Collect deposits and process payments for emergency veterinary services procedures and hospitalization.
- Clearly explain estimates pricing payment policies and financial requirements to clients.
- Educate clients about available third-party financing options including CareCredit and Scratchpay.
- Review charges and perform basic financial audits to help ensure accurate and complete invoices.
Appointment Scheduling & Patient Flow
- Schedule and coordinate emergency veterinary appointments specialty consultations rechecks and patient visits.
- Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
- Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
- Coordinate patient flow client visits and communication between the front desk and clinical teams.
Patient Intake & Medical Records
- Complete and process patient intake forms consent forms treatment authorizations and other medical documentation.
- Obtain and accurately enter client and patient information into the hospitals EMR system.
- Maintain organized accurate and up-to-date veterinary medical records.
- Prepare documentation and paperwork for specialty procedures hospitalized patients and emergency cases.
Veterinary Hospital & Team Support
- Maintain a clean organized and professional veterinary reception area and client lobby.
- Work closely with veterinarians veterinary technicians assistants and other hospital staff to support efficient patient care and workflow.
- Assist with escorting clients and patients to exam rooms and coordinating patient visitation.
- Help ensure clear and timely communication between the front desk and medical team.
Emergency Veterinary Support
- Remain calm organized and compassionate while assisting with emergency veterinary triage and patient intake.
- Prioritize incoming calls client needs and administrative tasks in a high-volume emergency environment.
- Prepare and manage documentation for emergency procedures specialty services and hospitalized patients.
- Support the veterinary team during urgent situations while maintaining excellent client communication.
Preferred Qualifications
- Previous experience as a veterinary receptionist veterinary client service representative veterinary assistant veterinary technician or animal hospital receptionist preferred.
- Experience in a veterinary emergency hospital specialty hospital or fast-paced veterinary clinic is a plus.
- Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
- Ability to remain calm professional and organized in high-stress or emergency situations.
- Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment.
- Basic understanding of veterinary terminology common medical conditions and emergency presentations.
- Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
- Comfortable handling financial transactions and confidently discussing estimates payments and treatment costs with clients.
- Strong attention to detail and ability to maintain accurate medical and financial records.
Education & Physical Requirements
- High school diploma or equivalent required.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.
- Ability to work effectively in a busy 24-hour or emergency veterinary hospital environment.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Required Experience:
Junior IC
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
