Overnight Valet Attendant Cincinnati, OH

Position SummaryJoin our team as an Overnight Valet Attendant where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after ObjectiveDeliver prompt courteous and secure valet services overnight maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company and ResponsibilitiesWarm WelcomeGreet guests warmly and assist with luggage and vehicle needs during overnight DetailsConduct thorough vehicle inspections to document any existing damage on claim park and retrieve vehicles while adhering to all safety protocols and key handling VigilantMonitor and secure the parking area throughout the night responding quickly to guest requests and it CleanMaintain a clean organized and professional valet station reflective of the hotels high record hours and gratuities in compliance with company ServiceProvide outstanding customer service addressing guest inquiries with professionalism and TimeArrive punctually dressed in full uniform and comply with all hotel policies and safety team members and assist with additional tasks as needed to ensure smooth overnight DutiesHelp with other tasks as needed to support the team and daily Skills and AbilitiesCompetency/QualificationsTo perform this role successfully individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge skills and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential & ExperienceHigh school diploma or GED required. Prior customer service experience is preferred. A helpful attitude and strong commitment to delivering excellent service are & Background RequirementsA valid drivers license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check. No additional certifications are Customer Service & CommunicationProvide outstanding guest service through clear courteous communication and attentive listening. Foster a warm personalized experience that aligns with company standards and leaves a positive lasting Support & AdaptabilityComply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected & SafetyConsistently follow instructions maintain assigned schedules and complete tasks in a timely manner. Adhere to all safety protocols use equipment correctly and promptly report any unsafe conditions to help maintain a safe and efficient work Demands & Work EnvironmentMust be able to stand walk run short distances and lift up to 50 lbs. for extended periods. Work is performed indoors and outdoors often in varying weather conditions including heat cold and rain. A clean professional appearance and adherence to uniform and grooming standards are required. Evening weekend and holiday availability is essential. The role involves regular interaction with team members clients vendors and guests use of communication tools (phones radios) and working in areas with moving Phone UseEmployees may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company TransparencyPMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal state and local laws regarding pay equity and fair Compensation and BenefitsHealth Benefits Medical vision and dental insurance Upon eligibility401K Upon eligibilitySupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programContinuous nationwide growth time offPaid trainingTuition assistance through Bellevue University - Up to $5250 per yearNationwide discounts through Perks at WorkMilitary friendly employerEmployee at WillEmployment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA)This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title: Overnight Valet Parking AttendantDepartment: Valet Parking OperationsReports directly to: Guest Service CoordinatorSchedule: Full Time / Part-TimeStatus: Non-ExemptCompensation: Hourly base plus potential tips(Rates can vary by market / Tips based on service performance and customer interactions)