Overnight TriageProgram Coordinator
Job Location:
Portland, OR - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mobile Outreach Program Cumberland County ME Full-Time Overnight (Awake Shift)
The Opportunity Alliance is seeking a remote overnight Dispatch Coordinator to support our Cumberland County Crisis Response (CCCR) Mobile Outreach team.
In this role youll serve as the critical connection point overnight helping individuals in crisis access timely care while ensuring Mobile Crisis teams are effectively coordinated. If youre someone who stays calm focused and compassionate during high-pressure moments this is a meaningful opportunity to make an impactall from a remote setting.
As an Overnight Dispatch Coordinator youll be at the center of crisis responsecoordinating calls supporting individuals and guiding next steps in real time.
Key responsibilities include:
- Receive and coordinate incoming crisis calls from the Maine Crisis Line
- Assess and gather key information to prioritize needs and dispatch Mobile Crisis Teams
- Provide real-time phone support to individuals families and community providers awaiting assessment
- Offer crisis intervention safety planning and emotional support remotely
- Coordinate with Mobile Crisis staff community providers and supports to ensure timely response and follow-up
- Maintain accurate timely electronic documentation during overnight shifts
- Support program operations through:
- Documentation and compliance review
- Workflow coordination and communication across shifts
- Tracking key information for handoff to daytime teams
- 100% Remote Work during scheduled overnight shifts (office availability if preferred)
- Play a vital role in after-hours crisis response when support is often hardest to access
- Be the steady reassuring presence for individuals in urgent situations
- Join a collaborative mission-driven team doing meaningful work every day (and night)
- Full-time 40 hours/week
- Awake overnight schedule (exact hours determined by program needs)
- Fully remote work with required availability for all scheduled overnight hours
- Must have reliable internet and a private professional workspace
Required:
- Bachelors degree and at least 2 years of relevant experience in crisis or human services work
- Experience may include: crisis services residential care case management CPS warm lines special education or developmental disability services (including internships/volunteer roles)
- Ability to obtain MHRT/CSP certification within 30 days (training provided)
- Strong communication organization and documentation skills
- Ability to think critically triage effectively and remain composed under pressure
- Comfort working independently overnight while staying connected to a team
Preferred:
- Degree in Social Work Psychology Human Services or related field
- 23 years of relevant experience
- Familiarity with DSM and crisis response protocols
- Strong technical skills and experience with electronic documentation systems
- Availability for consistent overnight (awake) shifts including some weekends/holidays
- Commitment to trauma-informed recovery-oriented care
- Ability to collaborate across teams and systems in a fully remote environment
- Successful completion of required background checks
Youre someone who:
- Thrives during overnight hours and can stay engaged and responsive throughout your shift
- Brings calm clarity and compassion to intense situations
- Works well independently while staying connected to a broader team
- Communicates clearly and makes sound timely decisions
- Is motivated by helping people through some of their most difficult moments
At The Opportunity Alliance youll be part of a team that meets people where they areday or night. If youre ready to provide critical support during overnight hours while working remotely wed love to hear from you.
Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
- Generous paid time off accrual
- 9paid holidays per calendar year and up to 3 floating holidays per calendar year
- Excellent medical benefits at very reasonable cost
- Dental and Vision insurance options
- Agency paid basic life insurance and STD & LTD disability insurances
- 403(b) retirement with a generous agency match (all employees are eligible)
- Tuition Reimbursement offered once per year through an application process
- The Opportunity Alliance (TOA) is a qualified employer under thePublic Service Loan Forgiveness (PSLF)program.
To learn more about our benefits please visit we are
The Opportunity Alliance is Helping People Reach for a Brighter Future.
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy leadership and support to identify the goals and address the needs of individuals families and communities.
The Opportunity Alliance (TOA) is a dynamic results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20000 people annually throughout the state of Maine. With over 50 years of experience TOA draws from a comprehensive set of programs which address issues such as mental health substance use homelessness lack of basic needs and access to community an extensive array of services TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
- Mental Health & Wellness
- Community Building
- Family & Early Childhood Education
- Economic Resources
If you are viewing this posting on a third-party site please visit our website at apply.
Please submit a cover letter and resume along with your application.
Thank you!
Required Experience:
IC
About Company
A Southern Maine nonprofit that helps people through crisis support, mental health and substance use care, family supports and early childhood education, community building, and access to basic needs.
