Overnight Residential Services Manager (55627)

At YSS we believe healing happens when young people feel safe supported and seen. Were looking for a steady compassionate leader to step into the Residential Overnight Manager role at Ember Campussomeone who can bring calm to the overnight hours keep systems running strong and show up for youth and staff when it matters most.

This isnt just overnight operations. Its leading a team that helps young people in crisis find stability structure and hope. Youll oversee residential programming during the quiet hours support and develop staff and ensure the campus remains safe compliant and trauma-informed.

Working alongside the Campus Director clinical medical and direct care teams youll help hold the linemaking sure youth can rest recover and rebuild in an environment grounded in dignity consistency and care.

If youre the kind of leader who brings steadiness to chaos and heart to structure this is your lane.

What Youll Do...

• Lead and support overnight staff through hiring training scheduling and performance feedbackbecause people do their best work when they feel supported not micromanaged.
• Ensure residential care standards and licensing requirements (IDPH HHS DIA CARF etc.) are met with consistency and care.
• Oversee documentation and records maintaining confidentiality and compliance without losing the human side of the work.
• Coordinate medical services support accurate medication management and collaborate closely with clinical teams.
• Manage overnight facilities needs budgets and expenses to keep the campus running safely and smoothly.
• Maintain a clean safe and welcoming environment for youth and staff.
• Conduct safety drills (fire tornado) so everyone knows what to do when things get stressful or unpredictable.

This is not a complete list of the responsibilities of this position. Duties may change at any time.

Who You Are...

Youre the kind of person others look to when things get tough. You remain calm in high-pressure situations build strong relationships through trust and respect and approach every interaction with compassion and professionalism. You believe that safety connection and consistency can make a meaningful difference in a young persons life.

What We Provide...

We invest in peoplebecause when you thrive so do the communities we serve. At YSS youll find meaningful work strong support and benefits designed for real life.

Supportive Culture & Work Environment

• Supportive leadership team and mission-driven culture
• Flexibility and autonomy in a collaborative environment
• Employee Assistance Program (EAP) for all employees

Health & Wellness Benefits

• Comprehensive health insurance
• Voluntary dental and vision insurance
• Life insurance and long-term disability coverage
• Supplemental accident critical illness and hospital indemnity insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options
• Flu shots and mental health support resources
• Paid membership to the Athletic Club of Ames

Time Off & Work-Life Balance

• Generous paid time off (4 weeks PTO)
• Paid holidays including a birthday holiday
• Volunteer time off

Financial & Retirement Benefits

• Competitive salary
• Supplemental compensation award
• 403(b) retirement savings plan

Professional & Career Support

• Professional liability insurance coverage
• Public Service Loan Forgiveness (PSLF) qualified employer

We want to create a world where youth are valued and empowered to stand strong. To do this we ask our staff to embrace YSS core values - Commitment Collaboration Compassion Innovation Integrity and a Can Do Spirit.

Required Qualifications - MUST HAVES:

• Bachelors in a human services related field * and three (3) years experience which includes direct employee supervision and residential facility management.
  • OR
• Seven(7) years of experience which includes direct employee supervision and residential facility management.
  • PLUS
• A deep understanding of substance use andsubstance use disorders the needs of youth facing substance use and dependencythe intervention strategies available to address these needschild and youth developmentbasic individual and group counseling dynamics andtrauma-informed care.
• Travel including transporting clients is required for this position. For YSS insurance purposes you must:
  • be 21 years of age
  • have a current valid state-issued drivers license and
  • have aclean driving record.

Preferred Qualifications- SHOULD HAVES:

• Leads by example acting as a role model for residents demonstrating honesty ethical behavior and guiding them through their recovery journey.
• Patient and calm under pressure able to think critically and solve problems in challenging or unexpected situations.
• Is committed to displaying good judgement maintaining client confidentiality and establishing appropriate boundaries.
• Able tomediateconflicts de-escalatetense situations and promotehealthy communication.
• Skilled in verbal and non-verbal communication with strong observation listening speaking and writing abilities.
• Proficient in basic computer skills navigating multiple systems and operating in aMicrosoft Windows environment.
• Demonstrates genuine empathycompassion and a strong commitment to the well-being and success of others.

TheIDEALCandidate

• Is dependable self-motivated and great at taking initiative
• Is rooted in purpose and driven by equity inclusion and positive social impact.
• Brings humility respect and cultural awareness to every interaction.
• Speaks a second language (especially one spoken in our communities).

We Celebrate Your Story...

Have you navigated recovery from addiction mental health challenges trauma or housing instabilityYour lived experience offers a unique compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor you can make a meaningful impact in the lives of youth and families.Your journey matters. If youre ready to use it to uplift and empower others we warmly encourage you to apply.

Who We Are...

Were YSSone of Iowas largest and longest-standing nonprofits dedicated to putting kids first. Our mission is simple but powerful: spark hope create opportunity and help young people thrive.

• From life-changing programs to a new 50-acre recovery campus were expanding fast and thinking big. Learn more at .
• We value the unique backgrounds identities and experiences each team member brings. As an Equal Opportunity Employer were committed to building a respectful inclusive and supportive workplace where everyone can grow and succeed.
• YSS is a nicotine-free workplace.

Stay Connected...

We communicate with applicants viaemail- straight from our Paycom system address: .Please check your inbox regularly (and your spam/junk folder just in case).If the message does end up in spam/junk make sure to add to your list of safe may also send you texts if you give us that permission when you apply. Questions Reach us anytime at

Our Hiring Process - Heres What to Expect...

• Apply Submit your application at We review your skills and experience
• Interview Phone video or in-person conversation
• References Well connect with 3 professional references
• Screening Background check driving record check and license verification if required
• Offer If its a match youll receive a formal offer through Paycom