Overnight House Attendant

The Overnight House Attendant is responsible for maintaining the cleanliness of the hotel handling room attendant and guest requests. Responsibilities may include assisting in public areas cleaning rooms answer guest inquiries delivering items to guest rooms restocking and assist with special cleaning projects.

DUTIES AND RESPONSIBILITIES

Housekeeping Operations

• Ensure all public areas laundry and room areas are clean and ensure quality standard (i.e. inspect all assigned areas to ensure furnishings guest rooms equipment linen public areas are clean and in good repair).
• Inspect and help maintain storage rooms clean neat and with all adequate supplies.
• Assist with minimizing waste in all areas of housekeeping.
• Assist with reports maintenance request forms logbooks lost and found etc. as needed.
• Deliver guest items to rooms.
• Cleaning guest rooms
• Regularly assist with deep cleaning projects and other duties.
• Demonstrate brand standards behaviors hallmarks and mandates.
• Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests associates and visitors.
• Follow all guidelines policies and procedures as outlined by PHMs Employee Handbook such as reporting to scheduled shift report to work on time reporting absences have a professional demeanor etc.

Interpersonal Relationships

• Spark conversations with guests and associates in a professional manner smile often and establish relationships in order gain trust and loyalty.
• Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise.
• Assist with training and or providing guidance to new associates when requested.
• Resolve and address all guest and associate questions and or concerns in a timely creative and professional manner.
• Report any issues concerns and or suggestions to management.
• Have constant communication with all hotel departments in order to ensure guest satisfaction.

Financials

• Follow posted schedule to help reduce overtime and missed meal hours.

Follow all cash handling procedures.

WORKING ENVIRONMENT

The hotel is in a public business atmosphere which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being addition the housekeeping laundry office is often hot damp loud and filled of equipment and chemicals.

Some local travel may be required in order to attend hotel events not limited to meetings trainings etc.

WORK EXPERIENCE

1 year of cleaning/janitorial experience or equivalent.

Knowledge

• Understand hotel function and guest profiles.
• Knowledge of local area including restaurants landmarks shopping centers and or local attraction.
• Basic Reading and Writing to pass along notes comments etc.

Skills

• Housekeeping communication skills both verbal and written in English.
• Interpersonal skills such as listening smiling relating asking questions teamwork etc.
• Have the skill to manage multiple tasks at a time maintain focus and structure under pressure.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy self-motivation and passion for hospitality.
• Ability to keep hotel sensitive information confidential such as guest profiles credit card information etc.
• Ability to learn new software and computer systems.
• Ability to easily adapt to various situations constant change handle pressure and remain composed and focused.

PHYSICAL REQUIREMENTS

Prolonged standing/walking for 8 hours.

Ability to walk around the hotel up and down stairs stoop kneel lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

BUSINESS ATTIRE

To present a professional and business image to guests associates and public we ask that all associates follow PHMs dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times uniform must be neat clean and wrinkle free practice good personal hygiene and grooming.

PREFERRED QUALIFICATIONS

• Bilingual or Multilingual
• Prior cleaning/janitorial experience
• Prior hotel experience
• Emotional Intelligence Training

The Four Points by Sheraton Emeryville (a Pacific Hotel Management Hotel) functions 7 days a week 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Pacific Hotel Management LLC is a privately- owned company that manages various hotel brands in the bay area. The Four Points by Sheraton Emeryville is one out of 7 hotels within PHM. Located close to San Francisco Oakland Airport and easy access to Napa Sonoma and UC Berkeley. Our culture is family oriented friendly outgoing competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals but most importantly all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance 401k plan educational assistance program training recognition events travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented House Attendant to join our family! The House Attendant is responsible for maintaining the cleanliness of the hotel handling room attendant and guest requests. Responsibilities include but not limited to inspecting public areas guest rooms resolve guest inquiries restocking and assist with special cleaning projects. The House Attendant is an integral part of our management team at the property and works side by side with associates on a day-to-day basis to anticipate and meet guests needs. We are looking for someone who will help us continue to develop memorable guest experiences.