Overnight Guest Experience Coordinator Twin Farms

The Overnight Guest Experience Coordinator is a key member of the Guest Experience team providing attentive service operational support and property oversight during the evening and overnight hours.

This part-time role serves as a primary point of contact for guests after hours ensuring their needs are met with warmth discretion and professionalism. The position also supports property readiness safety communication between departments and preparation for the following days guest experience.

The ideal candidate is dependable resourceful calm under pressure and comfortable working independently while upholding the gracious hospitality and attention to detail that define Twin Farms.

Compensation: $23-$26/hour 

Primary Responsibilities

• Serve as the primary overnight contact for guest needs requests and inquiries.
• Provide a warm and polished welcome for late arrivals including check-in assistance luggage support escorting guests to accommodations and reviewing property amenities and scheduled activities.
• Support after-dinner guest service including bar service shuttle transportation deliveries and special requests.
• Respond promptly and professionally to guest concerns related to room amenities fireplaces technology comfort or property services.
• Conduct regular property walks to ensure presentation cleanliness safety and security standards are maintained.
• Communicate and document overnight activity guest requests preferences and concerns for the daily operations meeting.
• Support Dining with guest transportation at the conclusion of dinner service and assist with light late-night food or snack preparation as needed.
• Answer phone lines and assist with basic guest reservation and property information requests.
• Update guest profiles with preferences notes and service details to help personalize future stays.
• Provide shuttle service deliveries and support for special events seasonal activities and operational needs.

Secondary Responsibilities

• Assist with early-morning breakfast setup and property readiness.
• Support light cleaning organizing and maintenance-related tasks as needed.
• Assist with snow and ice removal in guest-facing areas when appropriate.
• Help prepare arrival rooms to ensure readiness and alignment with guest requests.
• Assist with seasonal décor setup and takedown; ladder work is not required.
• Provide occasional light detailing of guest or property vehicles.
• Collaborate with departments across the property to support projects preparation and guest service needs.

Qualifications :

• Genuine passion for hospitality and a commitment to providing exceptional guest care.
• Professional polished and gracious communication style.
• Ability to work independently with strong judgment discretion and follow-through.
• Calm resourceful and solution-oriented approach to guest needs and operational challenges.
• Strong attention to detail and ability to manage shifting priorities.
• Comfortable working overnight hours with periods of both quiet and high activity.
• Ability to lift up to 40 pounds and work on varied terrain and in changing weather conditions.
• Valid drivers license with a clean driving record.
• High school diploma or equivalent required.
• Previous experience in hospitality guest services food and beverage recreation or luxury service preferred.

Additional Information :

At Twin Farms we believe that when our team members are genuinely cared for they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being provide stability and encourage long-term professional growth.

Our benefits include:

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training professional development and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isnt a perk its a tradition.

Working Conditions

• Part-time overnight schedule; specific days and hours may vary based on business needs.
• Weekend and holiday availability required.
• Physically active role requiring frequent walking standing bending lifting and movement throughout the property.
• Work may take place indoors and outdoors in varying weather conditions.
• Requires independence initiative sound judgment and strong situational awareness.

Remote Work :

No

Employment Type :

Part-time